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mmassee's avatar
mmassee
Aspirant
Jul 27, 2015
Solved

FVS318N router keeps dropping network connectivity

I have had consistent problems where my router drops all connectivity. This is both for wired and wireless connections. When this happens, I am able to ping the routers IP address but am unable to log...
FVSN problems
Troubleshooting
  • JohnRo's avatar
    JohnRo
    Aug 03, 2015

    Hello mmassee, 

     

    I have looked up your ticket on our system and added it on this thread. As of the moment, one of our experts have responded to your ticket and gave suggestions and a link to one of our firmwares. Please follow the suggestions given by the expert, we are trying to isolate your issue so that it can be escalated if needed. 

     

    We'll be looking forward to your response. Have a great day! 

     

     

    Thanks, 

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Nov 11, 2015

Hello mmassee, 

 

I have checked your ticket on our system and it is still open as per your request to monitor the stability of the firewall. The expert who is handling the case is currently waiting for your update if the firewall is stable or not. The ticket will be forwarded(escalated) to the engineering department once you encounter any stability issues, please respond to your ticket. The expert handling your case will also contact you to get some updates. 

 

Thanks, 

mmassee's avatar
mmassee
Aspirant
Nov 12, 2015

Hi,

 

Thanks for the response. I responded to the ticket yesterday saying my router was still stable. I will update again today with the same status. This is very strange. I have and 3 or 4 RMA routers sent to me. All for the same symptom. The current router I had was crashing 5+ times a day for about a week. Then, the same day I granted access for the advance support to access my router remotely, the problem cleared up and the router has been stable. This has been about a week now. It seems that the router will run fine, then it will start hitting this stability issue, and then clear up again. I will let the tech know but I guess  they can close it if the prefer and I can reopen if the problem starts occuring again.

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