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FVS318N router keeps dropping network connectivity
I have had consistent problems where my router drops all connectivity. This is both for wired and wireless connections. When this happens, I am able to ping the routers IP address but am unable to log...
Hello mmassee,
I have looked up your ticket on our system and added it on this thread. As of the moment, one of our experts have responded to your ticket and gave suggestions and a link to one of our firmwares. Please follow the suggestions given by the expert, we are trying to isolate your issue so that it can be escalated if needed.
We'll be looking forward to your response. Have a great day!
Thanks,
Hi mmassee,
Welcome to the community!
Have you tried to downgrade the firmware of the FVS318N to a lower version? If ever you already tried it but still same problem occurs and I believe that you have an existing open ticket with Netgear Support, then I suggest you should get system logs from the FVS318N and have a Level 3 expert check it. You may connect a PC directly to the FVS318N then set that PC as a syslog server. Wait until the network connectivity drops so that it will be captured via the syslogs.
Regards,
DaneA
Netgear Community Team
Hi Dane, thanks for the reply.I have tried downgrading the firmware and have still seen the same problem. I am not sure what level my ticket is at. That is a great point on their level 3. I will find out if my problem can be put in their queue. As a side note, I have had this problem with 4 of this model router whch were running on previous versions of their firmware. This is very strange to me as I know this has to be an isolated problem, but I am not seeing this with my Verizon or Linksys routers.
Hello mmassee,
I have looked up your ticket on our system and added it on this thread. As of the moment, one of our experts have responded to your ticket and gave suggestions and a link to one of our firmwares. Please follow the suggestions given by the expert, we are trying to isolate your issue so that it can be escalated if needed.
We'll be looking forward to your response. Have a great day!
Thanks,
So what exactly was the solution here? Can we see the details?
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