Insight Switch "Waiting for first connection"

Question

This is regarding a 24-Port Gigabit Ethernet PoE+ Smart Switch with 2 SFP Ports and Cloud Management(GS724TPv3).

I have quite a few Insight switches and wifi hotspots on my home network. Always been straight forward adding new devices to Netgear Insight account.

For a week or so been trying to add the above switch. When I connect the switch two network comes up on app and says added OK, get the email saying its added. Then just says waiting for first connect and been like that for a week. Support told me to delete via Insight web page which produced an email saying deleted, then added again and got message saying updating firmware etc., Then back to "Waiting for first connection".

awaghe · Answer

Hi&nbsp;MattSellors,
&nbsp;
Thanks for reporting a problem.
&nbsp;
Can you please make sure your GS724TPv3 switch is running with the latest firmware? The latest firmware can be downloaded from https://www.netgear.com/support/product/gs724tpv3/#download.
&nbsp;
Also, please make sure the Insight URLs are whitelisted on your local network, so that device communication traffic to Insight is not blocked.
https://kb.netgear.com/000062467/Which-domains-and-ports-should-I-open-on-my-firewall-for-my-Insight-Managed-devices.
&nbsp;
What is your Insight account ID? Can you please enable the technical support mode on it?
Here are the instructions to enable technical support mode: https://kb.netgear.com/000065834/How-do-I-enable-Technical-Support-Mode-on-my-Insight-account.
&nbsp;
Thanks,
Abhijit W.
&nbsp;

MattSellors · Answer

Thanks&nbsp;Abhijit W.&nbsp;The Insight web GUI said the switch had upgraded to latest&nbsp;firmware when it connected briefly.The URL whitelisting is OK as I have multiple Netgear insight devices connected on the same network.I've enable tech support access.I've sent my account details via the support ticket. Thanks

ErwinL · Answer

Hi MattSellors,
&nbsp;
It's good that you have opened a ticket with our support team. Please keep us posted as the resolution to your issue progress.&nbsp;
&nbsp;
Have a lovely day,ErwinNetgear Team

MattSellors · Answer

So as an update, I’m having a terrible time with NETGEAR support who aren’t reading the information I’m sending and are phoning me at random times and leaving messages to go through steps they’ve already done. I’ve now had to send the switches back..

ErwinL · Answer

Hello MattSellors
&nbsp;
I sincerely regret hearing about your experience with our support team. We value your feedback and will use it as an opportunity to learn and enhance our services moving forward.
&nbsp;
Have a lovely day,ErwinNetgear Team

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Insight Switch "Waiting for first connection"

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