Hi, I need to isolate a Sky Stream streaming device on a wbe750 as support says its trying to connect to multiple bands and weak signals causing it to freeze up and black screen on occasion. After call I made sure my 5ghz band was 5ghz only was told to avoid 2.4ghz for it. But after 8 mins it still froze up. This device is on WiFi in kitchen wbe750 is through 1 wall and a wardrobe into my room where wbe750 is. I have a second wbe750 in the living room and tech said it was trying to connect to that too. The living room Sky Stream and my room Sky Stream are both wired and both freeze up but takes longer to happen. So not a broadband issue as tech kept saying? I turned on mesh with my room as root and living room at receiver. My though now is to is to MAC filter it on my room wbe750 so kitchen device only talks to that AP. Tonight going to put wired and wireless on different gateways off my Netgate 4200 firewall to further separate the networks. AP's run on 192.168.0.1 and wired will run on 192.168.1.1. Is that plausible solution? If still freezes its the design of the devices. Plan was to wire all 3 but not got round to kitchen device yet blush. Kitchen device goes off when microwave on so does need to be wired.Thanks in advance for help as I've never set this up before. Sky don't publish this info got it off tech support last night.Cheers.

Hi jonp1331, Welcome to the community! Can you check if you have used/enabled Instant WiFi in your APs when configured via Mesh? If yes, are you still experiencing freezing/blackout issues with your streaming device? Kind regards, BrianL

Hi Brian,Yes instant WiFi/mesh was enabled so 2 ap talk as one. Issue occurs wired too (2 sky stream devices wired) but Sky support wouldn't take that onboard saying its a broadband issue in our home. Before work 8am UK Fri going to ring sky support back to update. One thread on sky forum has 542 replies which was started in Feb 24 and is still not fixed. I did their suggested workaround yesterday before left for work 6am UK and didn't resolve. That was for out of lip sync issue but we also have picture freezing also. Device rebaged and sold in different markets globally and all reporting same issues. Devices not fit for purpose. I have 3 devices. Ours were fine till 2 weeks ago. Have cancelled the 2 additional whole home ones and they get turned off Nov 2nd. Parents still have playlist content they don't want to lose so having to keep original device till they have to move elsewhere. So MAC filtering to closest AP not going to help I'm thinking now. Was supposed to be wiring kitchen device too but not got it done yet blush. Done my 18 month contract so now on 30d rolling contract. Will ditch sky stream as soon as parents allow. Virgin Stream/Flex has issues too. Got their device as have virgin broadband but only allowed 1 device per household on FTTC and can't have cable STB & streaming device on same account either. On their XGS-PON FTTP allowed up to 6 Stream/Flex devices though. Be years before we get FTTP via them though. So researching options going forward.Cheers in advance.John

Hi jonp1331, Thank you for your response. When you said that another SKY streaming device (wired) has the same issue, the problem might be with your broadband. This has nothing to do with the Mesh of the APs anymore. By the way, are these streaming devices wired to a switch or directly to your NETGATE 4200 Firewall? Kind regards, BrianL

Morning Brian,Yes. The 2 Sky Stream boxes are CAT8 wired to a MS510TXUP and 2 WBE750's also CAT8 wired to MS510TXP with poe++ 60W budget each. I also have a second MS510TXUP and 2 WBE750's yet to deploy (AP's for kitchen and conservatory as first 2 in living room and my bedroom). Once meshed the 2 deployed AP's insight gave poor -85db connection so have disabled mesh network. This week will action the kitchen box MAC filtered or on its own VLAN to isolate AP to nearest AP. Also the wired boxes stutter and freeze up on both UHD and 1080p content on sky stream both sky channels and BBC/ITV. Had out of sync issues too. Which the Sky forum work around for the syncing issues resolves for a few mins then it starts doing it again. They unwatchable and I'm getting grief for it. Don't know if its a coincidence but till 2 weeks ago we didn't have these issues and 2nd Oct my 18 month minimum contract had been passed. They didn't highlight this was coming up and just put my bill up £15 a month. So I've cancelled TNT sports and whole home (multi room) at £30 pm and £13 pm respectively. Now looking at alternatives for same content but cheaper. Keeping primary box till parents are happy don't still need anything on their playlist. Can't get everything from one supplier though so have to do multiple for cheapest deal. Both on Netflix speedtester and OOKLA getting 75-85mbps wired and 150+Mbps on WiFi through a wardrobe and thick wall to kitchen for kitchen box that not layed CAT8 for yet. The thread on the syncing issue on sky forum has 542 replies and 37 pages and was started back in Feb this year and Sky still not resolved it. The other night only found it at 12am and at 2am and at end of page 15 I fell asleep blush. But had read Sky had done a beta and were asking customers to volunteer to try out to so if resolved it. Which later reported mixed reviews so hadn't. Also commented Comcast parent company re-badge these boxes and sell in other global markets whose customers are reporting same issues. So the boxes are not fit for purpose and comment said they are a 2017 mobile processor with not enough RAM for job basically. Didn't know this when signed up though. They were only released Oct 2022 too.Sorry for the long rant. Have to ring Sky support before work this morning to complain. Rang last week were technician blamed kitchen box trying to connect to both AP's at same time with obvious the weak signal from living room AP causing the stuttering. I also removed the 2.4 and 6ghz from the band too as though it was 5ghz only as have separate 2.4, 6ghz & guest SSID's. Still did it. He wouldn't accept the wired boxes have same issue either. So now got to wrestle with support. Dad wants compensation for service paying for but not receiving blush.Cheers.John

Hi jonp1331, No worries. Just let us know what happens with Sky Stream Support. Kind regards, BrianL

Need to isolate a Sky Stream streaming device on a WBE750?

12 Replies

BrianL
NETGEAR Moderator
Oct 18, 2024
Hi jonp1331,

Welcome to the community!

Can you check if you have used/enabled Instant WiFi in your APs when configured via Mesh? If yes, are you still experiencing freezing/blackout issues with your streaming device?

Kind regards,

BrianL
- jonp1331
  Aspirant
  Oct 18, 2024
  Hi Brian,
  Yes instant WiFi/mesh was enabled so 2 ap talk as one. Issue occurs wired too (2 sky stream devices wired) but Sky support wouldn't take that onboard saying its a broadband issue in our home. Before work 8am UK Fri going to ring sky support back to update. One thread on sky forum has 542 replies which was started in Feb 24 and is still not fixed. I did their suggested workaround yesterday before left for work 6am UK and didn't resolve. That was for out of lip sync issue but we also have picture freezing also. Device rebaged and sold in different markets globally and all reporting same issues. Devices not fit for purpose. I have 3 devices. Ours were fine till 2 weeks ago. Have cancelled the 2 additional whole home ones and they get turned off Nov 2nd. Parents still have playlist content they don't want to lose so having to keep original device till they have to move elsewhere. So MAC filtering to closest AP not going to help I'm thinking now. Was supposed to be wiring kitchen device too but not got it done yet blush. Done my 18 month contract so now on 30d rolling contract. Will ditch sky stream as soon as parents allow. Virgin Stream/Flex has issues too. Got their device as have virgin broadband but only allowed 1 device per household on FTTC and can't have cable STB & streaming device on same account either. On their XGS-PON FTTP allowed up to 6 Stream/Flex devices though. Be years before we get FTTP via them though. So researching options going forward.
  Cheers in advance.
  John
  - BrianL
    NETGEAR Moderator
    Oct 20, 2024
    Hi jonp1331,
    
    Thank you for your response.
    
    When you said that another SKY streaming device (wired) has the same issue, the problem might be with your broadband. This has nothing to do with the Mesh of the APs anymore. By the way, are these streaming devices wired to a switch or directly to your NETGATE 4200 Firewall?
    
    Kind regards,
    
    BrianL

Forum Discussion

Need to isolate a Sky Stream streaming device on a WBE750?

12 Replies

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