Netgear Authorized Resellers List - WAX620

Recap

I purchased the RAX620AP (Access Point) on August 24 from Amazon thru a company called ARF Tech . It died earlier today on the 13th. I called Netgear support and was told that they could not ship me out a new access point because I purchased it from Amazon through a company called ARF Tech and that I would have to send in pictures of my proof of purchase along with my serial number so that a case could be opened up to determine if there was anything that could be done. This process was so that they could validate whether ARF tech was an authorized reseller.

Update:

This morning I again called Netgear and spoke to James in customer support. He informed me that I did not supply the correct information last night. He walked me through getting the billing invoice. I asked him if there was a list of authorized resellers for Netgear products His responses, Yes, but they don't give that information out! Unbelievable! I then asked him if ARF tech was an authorized reseller. He said yes they were! So last night I spent three hours on the phone speaking/pleading with a person who should have validated that the company I purchased the access point from was an authorized reseller and based on the warranty shipped me out a new access point to get my business up and running no later than today.

Recap

In order to try and get my business back up and running, I have ordered the same access point from Netgear. The product page indicated that if I bought today it would be here by the 15th. I used PayPal to check out and purchase the access point. Then I was redirected to the Netgear confirmation page and the delivery date changed to the 20th.

Update:

According to James, the access point should be here Thursday or Friday.

Update:

Whether this is the right community or not to be posting on, it is the only one offered from my support page.

Conclusion:

It appears the Netgear support personnel are not trained properly (with the possible exception of James) especially when it comes to their business products and understanding the importance they are to small businesses such as mine. I will update this post when the access point arrives.