Forum Discussion

Aspirant

Jun 07, 2016

Solved

Netgear Prosafe Router Model SRXN3205

I bought this router couple of years back and never used it. Started using it few days back when my old linkys router went of order.

Initially, the router was working well for couple of days - after that intermittently the there are connectivity issues. I am not able to connect to Internet either thro Wireless or Thro LAN. Have made sure my modem is working, cables are in tact.

I need to use the router for connecting to Internet - Help is appreciated

Thanks

Sri Margan

Installation

kmsri
Jun 09, 2016
Thank You Dane.. The problem is resolved and the router is working now.

Appreciate taking time to do this for me

Regards
Sri Margan

8 Replies

DaneA
NETGEAR Employee Retired
Jun 07, 2016
Hi kmsri,

Welcome to the community! :)

Let's isolate the problem. Kindly answer the questions below:

a. If you connect your PC directly to your modem, are you able to go online just fine?

b. Is your modem a modem-router combination or a modem-only device?

c. What is the current firmware version of your SRXN3205?

d. Have you tried to factory reset your SRXN3205 then reconfigure it from scratch and check if same problem occurs?

I look forward for your response.

Regards,

DaneA

NETGEAR Community Team
- kmsri
  Aspirant
  Jun 07, 2016
  Hi Dane, Thank You for volunteering to help me. Answers to your questions
  a. Yes
  b. Modem only Device
  c. Not sure what it is - I tried to login to device interface to find it - it says I am blocked to login ( this happened just now - earlier during the day, I was able to login)
  d. Yes I did - but same issues
  
  Kindly see what best you can do to resolve the issue
  Thanks again
  Sri Margan
  - DaneA
    NETGEAR Employee Retired
    Jun 07, 2016
    Hi kmsri,
    
    Since you are unable to login to the web-GUI of the SRXN3205, try the following below:
    
    a. Use other browsers like Firefox or Safari.
    
    b. Clear the cache of the browser.
    
    c. Use other PC or laptop to login to the web-GUI of the SRXN3205.
    
    Regards,
    
    DaneA
    NETGEAR Community Team