NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New WAX610 - Internet connectivity for laptops but not smartphones
I just installed a WAX610, hardwired to a nearby, new Netgear GS308E switch in a new office. The switch connects to the building's router, somewhere in the building. The AP has Internet connectivit...
Final Update 6 Aug 2024:
The experiment to change my WAX610 from Bridge mode to NAT mode was very brief. Although smartphones finally gained Internet connectivity, the bandwidth was excruciatingly slow so as to be unusable.
Down here in the basement where all of this has been happening, the adjacent office requested the IT folks upstairs to install WiFi for them (probably since mine was unusable to smartphones). Their new WiFi antenna (I've never seen it) provides quick, reliable connectivity both to our PCs that have never had a problem, as well as our smartphones which always had a problem with the WAX610.
I have decommissioned the WAX610.
Months later and this problem is not resolved. All laptops connect to the WAX610 just fine, get a 192.168.1.x IP address, and have uninterrupted Internet connectivity.
All smartphones connect to the same SSID, get a 192.168.1.x IP, and immediately receive a "Connected without Internet" error message that never resolves. Rebooting the WAX610 does no good. Changing the smartphone from a randomized MAC to a phone MAC does no good.
Not sure if a warranty return is now in order, or a different vendor. I appreciate the help thus far given, but it seems no one else is having this type of phone-only blockage, so perhaps it's the hardware.
stewcoarchives wrote:
Changing the smartphone from a randomized MAC to a phone MAC does no good.
This is just to avoid overloading the DHCP server IP address pool, nothing else - matter of fact you have nothing to hide to yourself what you already know anyway.
Assuming the message does come every time, on each new connection established.
First thing I would suggest is to forget the network. On an iPhone there is an amber text stating "No Internet Connection" click on the Wi-Fi settings section, the (i) field, and tap on the Forget This Network (correct Apple language). On Android it's typically a wrong password message, there go to the Internet connections, and tap the [Forget] with the wastebasket icon. Then re-add the Wi-Fi config.
This happens when changing the AP security eg. from WPA2-Personal to WPA3-Personal or WPA2-/WPA3-Mixed Mode after the connection was configured on the smart phones.
Sometimes, it's required to Reset the Network Settings in the Reset menu, and re-configure accordingly.
That's everything coming into my mind on these issues.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
