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New WAX610 - Internet connectivity for laptops but not smartphones
I just installed a WAX610, hardwired to a nearby, new Netgear GS308E switch in a new office. The switch connects to the building's router, somewhere in the building. The AP has Internet connectivit...
Final Update 6 Aug 2024:
The experiment to change my WAX610 from Bridge mode to NAT mode was very brief. Although smartphones finally gained Internet connectivity, the bandwidth was excruciatingly slow so as to be unusable.
Down here in the basement where all of this has been happening, the adjacent office requested the IT folks upstairs to install WiFi for them (probably since mine was unusable to smartphones). Their new WiFi antenna (I've never seen it) provides quick, reliable connectivity both to our PCs that have never had a problem, as well as our smartphones which always had a problem with the WAX610.
I have decommissioned the WAX610.
Hello JulienCM,
And welcome to the NETGEAR Community! 🙂
Aside from what schumaku suggested, can you check if there is any type of ACL configured, either on the WAX610 or the router? For WAX610 please see page 222 of the link below:
https://www.downloads.netgear.com/files/GDC/WAX610/WAX610_WAX610Y_UM_EN.pdf
If the router has WiFi can you try and connect to that SSID and check to isolate?
Have a lovely day,
RennaD
NETGEAR Team
Neither the WAX610 nor the router have an ACL implemented.
The router does have WiFi, and smartphones that connect to its SSID have Internet service, always. Trouble is, the router is on the main floor of our building and we're in the basement - that SSID isn't even visible to us when our devices in in the basement.
I installed the WAX610 in the basement to get WiFi service down here. It's hardwired to a Netgear GS308E that in turn connects to a router port upstairs. Our laptops connect to the WAX610 and always have Internet, but smartphones that connect to the WAX610 get 'Connected without Internet.'
I can do a network reset on my Android and sometimes it might connect briefly, but the next day I come to the office, it's back to 'Connected without Internet.'
No fancy configurations on the WAX610 - just the OWE feature previously suggested.
The OWE is was just a modest proposal for providing secured (encrypted) guest-like (unauthenticated) access while having no password requirements for the wireless clients.
The GS308E with it's WAX610 is connected how to the Internet, resp, the LAN of your primary router - and not to some cable modem or the like?
I don't come behind why you state the smartphones don't get Internet access, while the random computers or PCs connected to the GS308E as well as wireless PCs get LAN and Internet access through the router, while these magic unknown smartphones don't. A possible explanation is already on the table: Should you had configured the smartphones for using a WPA2-PSK/-Personal but the WAX610 (and your primary router Wi-Fi?) is configured to WPA3-PSK/-Personal you might have to forget the existing Wi-Fi connection to this network name (SSSID) and re-assign it to the WAX610-served SSID.
Of course, assuming everything is on one network, one one VLAN, and no misconfiguration linking the WAX610-served SSID to a non-exiting or inactive VLAN.
Would you mind to draw on a sheet of paper what your network ideas are, nd how things are connected, with as much details as possible, and post this drawing as an attachment along with a future reply?
Last but not least, I can't guarantee that all your unknown, unspecified Smartphones able to deal with the OWE. Why not use for clear security management a wireless SSID with a password instead? Looking again over the complete thread, it appears we're looping now.
I have attached a simple drawing of the network as I understand it (I have no physical access to the router on the main floor, though I can log into it).
I've just tried something that works for my (Android) smartphone, but it's not an ideal solution for our daily visitors:
(1) I created an SSID on my WAX610 with WPA2/Personal security, leaving all other settings at their default values. I connected to that SSID on my smartphone, keeping the DHCP default setting, and received the ever-present "Connected without Internet" failure message.
(2) I logged into the router upstairs and configured a static IP for my smartphone's MAC address (phone MAC, not randomized MAC).
When I reconnected my smartphone using the new, password-required SSID, and configured my phone's connection for that static IP, my phone had Internet connectivity.
I would prefer a solution, however, that allows open access to my visitors' smartphones without having to reserve an IP for their phone's MAC address.
Let me try to paraphrase the issue : The customer is experiencing a problem where their phone is unable to connect to the network, despite the laptops being able to connect without any issues.
Setup :
Router====Switch===WAX610
- The WAX610 SSID has no MAC filters.
- The customer cannot access the router and cannot manage it.
- Laptops connect to the Internet, and phones do not get IP addresses from the router.
- The customer suspects a Mac filter on the router may be stopping phone network access.
One possible solution is to use NAT-Mode-SSID for WAX610. This means that the WAX610 SSID will be allowed to pass traffic to the Internet by the router, potentially resolving the network access issue for the phones.
This will work as long as WAX610 is allowed to pass traffic to the Internet by router.
if you are using WAX610 as a standalone, please check page 215 here
https://www.downloads.netgear.com/files/GDC/WAX610/WAX610_WAX610Y_UM_EN.pdf
If you are using Insight Cloud Manager. you can do the same via
Organization->location->wireless->settings->SSID settings.
Now the WAX610 will start acting as the basic router and will give IP address to wireless clients. Useful for one AP deployments where roaming is not an issue.
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