NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
GaudetK
May 30, 2023Aspirant
Nighthawk AX2400 (Rax30) - Setup Not Working
Hello all, I work for a company that has a server, switches, hardware firewall, and access ports scattered throughout the building, our wired internet is working fine, however recently our Wi-Fi ...
GaudetK
May 31, 2023Aspirant
Just to be clear, we are not necessarily attempting to replace or rebuild any current infrastructure, to put it in the simplest terms, we had a consumer grade router (Nothing special), it stopped working, so we bought a replacement. The setup wasn't working therefor asked for some suggestions.
In no way shape or form was I disregarding the support team, or saying they did a bad job, just didn't get the results I was looking for, however, they did help with some aspects that I haven't dealt with or am not familiar with at that moment.
And there were times planned in the office for network downtime however those fell through as workloads were increased or our need for a connection was crucial at the time, we will be setting it up sometime soon with a full modem reboot, however was just looking for some advice as to if anyone has tried to do it without an entire modem reboot.
If not then that's fine. We will figure it out.
schumaku
May 31, 2023Guru - Experienced User
GaudetK wrote:
Just to be clear, we are not necessarily attempting to replace or rebuild any current infrastructure, to put it in the simplest terms, we had a consumer grade router (Nothing special), it stopped working, so we bought a replacement. The setup wasn't working therefor asked for some suggestions.
Strongly doubt installing this RAX30 at the same logical (and probably physical) position is an issue or causing bigger problems. Same LAN configuration (LAN IP subnet), same WAN/Internet configuration (what ISP, what Internet connection, what configuration was in place before), and up you go.
That's the advise to follow, in absence of any useful insight. Happy to help, however RTFM goes on you, start from Nighthawk AX 5-stream AX2400 WiFi 6 Router Model RAX30 User Manual with Ch. 2 and Ch. 3 in case the consumer basic Nighthawk AX2400 WiFi 6 Router Quick Start Guide with using the Nighthawk App does not lead to a workable installation. Keep in mind neither the K.I.S.S. QSG App process nor the standard suggestions for starting from scratch from the Netgear support is intended to for a smooth integration into an existing environment.
- GaudetKMay 31, 2023Aspirant
Thank you for the helpful information, it is much appreciated!
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!