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Solved
FVS318N router keeps dropping connectivity
Hi all - I have posted this problem in the past. As usual. The problem clears up for several months and then comes back. This is with my FVS318N router. Since yesterday, I have been losing all connec...
Thanks again for the replies. Having to power cycle the router is my challenge. When the problem occurs, the only way I can get acces back is to power cycle so I would not be able to get the data from the syslog. I was not happy support could not give me an ETA as to when an advance person could log into my router to see if they could uncover something, but I realize support teams are busy. I am accepting one more RMA and keeping my fingers crossed I will finally get a router that is reliable. As a side note, my Cisco router has been online for about 5 days now so I am confident the problem is with the Netgear router. Unfortunately my confidence is not there with Netgear any longer but am willing to try one more router
Hi mmassee,
I am not sure if the syslogs will be able to also debug that you have performed a power reset on the FVS318N. However, the dropping of connection will be captured by the syslogs by the time it occurs.
For me, I think there should be an ETA as to when the engineering team should have remotely logged-in to check your FVS318N since the issue happened several times and it should be given priority because it has been replaced a couple of times already.
Regards,
DaneA
NETGEAR Community Team
Thanks again for the replies. Having to power cycle the router is my challenge. When the problem occurs, the only way I can get acces back is to power cycle so I would not be able to get the data from the syslog. I was not happy support could not give me an ETA as to when an advance person could log into my router to see if they could uncover something, but I realize support teams are busy. I am accepting one more RMA and keeping my fingers crossed I will finally get a router that is reliable. As a side note, my Cisco router has been online for about 5 days now so I am confident the problem is with the Netgear router. Unfortunately my confidence is not there with Netgear any longer but am willing to try one more router
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