New WAX610 - Internet connectivity for laptops but not smartphones

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hnagaraju wrote:

Let try this :

Router(DHCP server)====L2 Poe Switch====AP  (DHCP server) ~~~~wireless clients.

Normal Open SSID. Now, the AP gives out the IP address.

 

Another suspect:  Is there any Captive portal enabled on the SSID?

 

If so, you get the mobile phones to pop up the captive portal splash page,

open the browser on the phone and type http://www.msn.com

(note http:// and not https://)

 

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Not sure what hnagaraju expects from letting the OP try http ... considering msn.com does almost certainly force a https redirect (https and localized site) anyway?

Much better would be using http://neverssl.com/

It's not accurate that only some clients get an IP address.  All clients can successfully authenticate to the WAX610, using the open SSID, and all receive an IP address from the router.  I can see the devices connected to the SSID and can see them in the router's device table with their assigned IP address.  But for some reason, smartphones get 'Internet not available' errors upon authenticating to the WAX610 and getting their IP address from the router.

I was out-of-office last week, but before I left I logged into the router (not the WAX610) and assigned a reserved IP address to the physical MAC address of my smartphone.  (A previous commenter erroneously stated that I had no access to the router, despite my having stated that I did have remote access but no physical access).   I then configured that same IP in my phone's saved WiFi connection to the open SSID on the WAX610.

Upon arrival in the office today, my smartphone connected automatically, as usual, but this time it also had Internet service, which is a first.

If this workaround turns out to be repeatable, I'm OK with reserving IP addresses for the smartphones of the people who work here in the office.  Our visitors typically rely on our WiFi only for their laptops, and that connectivity has always worked from the time that the WAX610 was installed.

Today's experiment was to change the WAX610 AP from Bridge mode to NAT mode, so that the WAX610 would issue IP addresses instead of the upstream router.

After changing to NAT mode, my Android smartphone connected to the SSID on the WAX610, received a private IP from the WAX610, and had Internet connectivity right away.  This is the best result thus far - open connectivity for smartphones without that annoying "Internet not connected" error.