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Forum Discussion
WAX630E frequent disconnection
I have 7 WAX630E in a network connected to a GC752XP managed switch. This is behind a firewall device that provides the DHCP, and it connects to my WAN connection (a local fiber broadband company). ...
jeffdlee95 wrote:
I am going crazy here with insight showing the WAPs intermittently down, for no reason. All of them at the same time.
jeffdlee95 wrote:
Two of the devices disconnect regularly, like every 15 or 30 min. They stay disconnected and are unresponsive, and the clients connected to the APs during this period are not functioning.
Appears you try to fight two different problems. Compare quotes above my friend.
jeffdlee95 wrote:
When I write to Netgear support, it is a little frustrating when they ask for the log files when obviously I cannot do that when the particular WAP is down. Do I have to power cycle and then in that moment when it is up again, go into the insight app and download the log file?
Should any device become unresponsive, there isn't much information available following a restart.
For these rare cases - manufacturer independent issues commonly - I'm operating a syslog server and review the logs from there.
Hi jeffdlee95 ,
Could you please DM me serial no of the issue AP and inssight account details, Password is not required.
Will check internally and update you the observations.
Thanks,
Basavaraj
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