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Forum Discussion
Samsung smartphones disassociating from WAC510
Hello, just wondering if this is a known issue or if I need to troubleshoot further. I have WAC510 units deployed across multiple sites, all Insight-managed. It seems that ever since the most recent firmware update to 9.7.0.6, any users with Samsung (Android) phones connected to Wi-Fi will drop frequently and require manual reconnection. The phone may even show "invalid Wi-Fi password" or similar error. Forgetting/reconnecting to the network does not help - they will still drop every so often. This is not occurring with other devices including laptops, iPhones, or any IoT device. Any idea as to what may be going on?
1 Reply
Apple and now samsung have been using a private mac/ip address setting for "security".
You can check and see if disabling that on the devices helps stability.
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