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Forum Discussion
Several WAC540 showing as "unmanaged" in insight
Hello,
We have a lot of devices and some of them (WAC540 apparently) are no longer showing as "connected" in insight.
When I log onto the device it still says "insight mode"
device Cloud logs :
2023-05-12 09:00:50 (16579):watchdog.c:181 INFO: xagent locked the watchdog pid file.
2023-05-12 09:00:50 (16595):xagent.c:394 INFO: Xagent version release-3.3.5_WAC5xx_4cf986b_conf started.
2023-05-12 09:00:50 (16595):xagent.c:401 INFO: xagent locked the pid file.
2023-05-12 09:00:50 (16595):message_sender.c:520 INFO: Starting message thread.
2023-05-12 09:00:50 (16595):message_sender.c:301 INFO: Sent to handler 110 bytes.
2023-05-12 09:00:50 (16595):xagent.c:309 INFO: Device is registered successfully: id='xxxxxxxxxx', hardwareId='xxxxxxxxxxx', claimCode='xxxxxxxxxx'.
2023-05-12 09:00:50 (16595):message_sender.c:301 INFO: Sent to handler 109 bytes.
2023-05-12 09:00:50 (16595):logic.c:583 INFO: Device is not claimed.
2023-05-12 09:00:51 (16595):xbroker_connection.c:340 INFO: xbroker_host=xbroker-z1-i4.ngxcld.com, xbroker_port=443, using ssl=1
2023-05-12 09:00:52 (16595):message_sender.c:301 INFO: Sent to handler 108 bytes.
2023-05-12 09:00:53 (16595):message_sender.c:301 INFO: Sent to handler 82 bytes.
2023-05-12 09:02:02 (16595):message_sender.c:301 INFO: Sent to handler 65 bytes.
device other logs :
Fri May 12 09:04:56 CEST 2023 cloudAgent[16147]: Agent : retry_count Xcloud:5
Fri May 12 09:04:56 CEST 2023 cloudAgent[16147]: Agent : Health Failure Resp : {"status":false,"message":"Device not registered on Insight Cloud","respCode":1003}
Fri May 12 09:04:34 CEST 2023 cloudAgent[16147]: Agent : Initiated thread to start pushing monitoring data to cloud
Fri May 12 09:04:34 CEST 2023 cloudAgent[16147]: Agent : Initiated thread to start pushing client data to cloud
I can reboot them from insight so their still managed in a way....
I tried to remove one of those devices from insight, and well, bad idea... I can't add it back
rebooting also does not help.
No weird firewall rules, it does not even work via a 100% open internet access.
I tried, reseting it, downgrading, well anything I could think of...
Any help would be greatly appreciated !
2 Replies
Ditto - same symptoms have just started here for me too.
This time a GC110P switch.
Shows as "unmanaged" even though the switch locally clearly says it's Insight managed.
Can be rebooted from the Insight interface, but that's about it. Can't access any other settings.
I noticed this in the local browser interface:
Given the common timing I'm guessing it's a problem on the Netgear Insight platform end. I haven't changed anything at all on my end and power cycling hasn't made a difference.
bobranks I found the issue. Insight device credits had expired.
In my Netgear account:
I purchased another device credit pack and it came back within 30 secs. I also did a reboot afterwards to be sure.
You'd THINK Netgear would give you a heads-up that a credit had expired rather than just disconnecting your device...
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