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Moez's avatar
Moez
Tutor
Dec 15, 2019
Solved

Uknown Error when configuring AC2000

First configuration of the AC2000 was not possible due to the "192.168.0.100 says Unknown Error" when connecting to the admin console. I am under the 1.0.4.4 firmware.

Thus device is connected to a DSL router thriugh RG45, and I am trying to set it up as an access point.

I tried with a Mac and a windows laptops, using different browsers, connecting to http://www.routerlogin.net , in a wired and wireless mode. I got teh same issues.

Could any one please help

 

  • Please note that I was able to configure it, but only being in a disconnected mode.

    I still can access to the console only when it is not connected to the internet, therefore locally.

     

    I  am always trying to be able to register it

     

    thank you

10 Replies

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  • schumaku's avatar
    schumaku
    Guru - Experienced User

    With the WAC124 connected to a network with a DHCP server, the device will get an IP config assigned so it won't stay on the default IP address.

     

    The routerlogin.net URL can only work while being connected to the WAC124 wireless connection and only for the initial set-up.

     

    Check the router logs, DHCP server, connected devices, ... to locate the IP address assigned, and start with this ...

    • Moez's avatar
      Moez
      Tutor

      Thank you. I could not resolve this issue. Either I did not understand your answer, or the device itsels is not functionning as it should be.

      I explain:

       

      1: On my router, I see that the WAC124 is getting the following IP: 192.168.1.27. Being on my router's wifi network, I was not able to access the WAC124 console through http://192.168.1.27. the message " Your connection was interrupted, A network change was detected.

      ERR_NETWORK_CHANGED "is displayed. (please see file atatched)
       
      2: In the DHCP table, my router is recognizing a MAC address different from the one displayed in the sticker of the Netgear device : cc:40:d0:a0:38:dd versus cc:40:d0:a0:38:db. I can't explain why that
       
      3: Back to the Netgear-1 wifi network, I always get the error message: "www.routerlogin.net says Unknown Error" when using my netgear account username. On thje Netgear-1 network, I can access the internet though. But I need teh console access
       
      4: I am OK to open a webex or zoon session with any one who can help
       
      thank you
      • schumaku's avatar
        schumaku
        Guru - Experienced User

        Move your wireless computer (much) farer away from the WAC124 wireless reach, or make the computer to forget the Netgear-1 WLAN - your computer is changing from the router WLAN to the WAC124 WLAN before you can establish the connection successfully. Then try the LAN IP as shown again.

         

        Alternate, use a network cable to connect the computer to the router LAN, and disable the computer Wireless interface for the configuration time.

         

        A wireless AP with one Ethernet/LAN and two radio interfaces (2.4 and 5 GHz) has three hardware MAC addresses - nothing wrong with that. And even more when a VLAN with more SSIDs configured.

  • Please note that I was able to configure it, but only being in a disconnected mode.

    I still can access to the console only when it is not connected to the internet, therefore locally.

     

    I  am always trying to be able to register it

     

    thank you

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