NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JEDIV's avatar
JEDIV
Apprentice
Aug 25, 2022

WAC 510 - Flaky Connectivity and Behavior - Is it failing?

Hi, I have a WAC 510 that has been behaving strangely for several months now.  It is located in the attic above the garage in an area that can be quite hot during the summer, but I'm not sure that is the problem.

 

Its main purpose is to provide connectivity for a couple of Nest Outdoor Cams that are on the front of the house in the eaves above the garage and on the side of the house away from my other WAPs.  It also provides wired connectivity to an Arlo hub that is positioned in the same location to support a couple of outdoor Arlo cameras.

 

The symptoms are as follows:

1. For the last several months, I often get an error message "NETGEAR Account Alert: Device Command Failure" for that WAC 510, with the failure reason given as "The device configuration has failed".    But even with that message the device seemed to be properly supporting its clients.

 

2.  Today my Insight app was showing that WAC 510 as disconnected, but on the device itself all the indicator lights showed proper operation, although when I logged in from my desktop there showed no clients.  

 

It is one of my older APs.  I wonder if it is starting to fail.  And I am wondering whether there would be another AP that I could replace it with to go with my BR500 router and my other Netgear APs (WAC 510s and one WAC 540).

5 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    JEDIV,

     

    What NETGEAR Insight subscription do you have?  Is it Insight Premium or Insight Pro?

     

    Does the WAC510 have Insight credits?

     

    What is the current firmware version of the WAC510?

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • JEDIV's avatar
      JEDIV
      Apprentice

      DaneA 

      1.  Insight Premium

      2.  Credits on all the APs and router

      3.  WAC 510 firmware 9.6.0.12

       

      Am still curious as to what the "failed configuration" (or some such language) error signifies?

       

       

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired

      JEDIV,

       

      What is the current version of your NETGEAR Insight App?  If ever its not yet the latest version, I suggest you to update it to NETGEAR Insight v6.8 then check if the WAC510 will still show "Disconnected" even though its working properly.

       

       

      Regards,

       

      DaneA

      NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More