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Forum Discussion
Solved
WAC120 5Ghz AC Disappearing
We have a WAC120 running firmware WAC120_V2.1.4.
It seems like every 24 hours the 5Ghz AC network just disappears. The SSID stops broadcasting and when looking at the administrative interface nothing is shown for the 801.11ac network.
This has been a constant issue since getting the device although it has gotten worse, I upgraded the firmware to it's current version as it apparantly solved this issue.
We only have 8 of us using this connection, Netgear won't give any support past the first 90 days.
Is there anything we can do, we can't even return it as we have had it 11 months.
Hi WillWilson,
Welcome to our community!
As per checking on your profile that your AP is still under our chat support warranty. But then, you can try to reset it first to factory default and re-flash the firmware. If it is still not going to work, I suggest you to open a chat / case online on NETGEAR support and please let them know the status of your AP.
Regards,
4 Replies
Hi WillWilson,
Welcome to our community!
As per checking on your profile that your AP is still under our chat support warranty. But then, you can try to reset it first to factory default and re-flash the firmware. If it is still not going to work, I suggest you to open a chat / case online on NETGEAR support and please let them know the status of your AP.
Regards,
I would like to have a follow up on this thread. Please let us know if everything works ok now or you still need further assistance. Just in case that the reply was the solution to your problem, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Unfortunately nothing could resolved so the unit is being RMAd.
It might be a hardware issue already that is why they ended up replacing the device. I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards.
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