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Forum Discussion

Automan's avatar
Automan
Apprentice
Sep 24, 2017
Solved

WAC505 Locks Up And Then Reboots Saying Reason "Normal"

Hi, only had one of these for a few days to test and for the first few days it has been fine.

 

However, today I noted all the clients attached moaning about the access point missing and when I looked at the device all but the 5Ghz light was on solid with that one off.

 

Checking the Netgear POE switch powering it was still on the network (I thought perhaps the switch would let me turn off the POE but no option),

 

The web interface did not work but then I noted its lights were flashing again.

 

I have not made many changes to the default settings except two extra SSID's

 

The onscreen log says this

 

Sun Sep 24 11:42:23 BST 2017 nddmp[2276]: alarm : seqNo-[1], level-[INFO], info-[System UP]

Sun Sep 24 11:42:23 BST 2017 nddmp[2276]: alarm : seqNo-[2], level-[INFO], info-[Reboot reason - Normal]

Sun Sep 24 11:42:23 BST 2017 nddmp[2276]: alarm : seqNo-[3], level-[INFO], info-[Radio 2.4GHz On]

Sun Sep 24 11:42:23 BST 2017 nddmp[2276]: alarm : seqNo-[4], level-[INFO], info-[Radio 5GHz On]

 

And I have a feeling when it reboots it does not keep the older log, incase it does, I exported the full log.

 

EDIT: Log file format not acceptable by forum :(

 

  • The file WAC505-WAC505-24-09-17_11-45-38-logs.tar.gz does not have a valid extension for an attachment and has been removed. jpg,gif,png,pdf are the valid extensions.

 

It is on the lastest firmware 

 

Uptime

00 Days 00 Hrs 18 Mins

Firmware

V1.5.3.6

Last Checked

Sun Sep 24 11:42:48 BST 2017

 

Any thoughts?

  • Hi Ian

     

    Thanks for sharing your feedback on the special firmware that we have shared. Since you have mentioned in PM that you are not seeing the reboot on the speical firmare could you please accept this solution? We are rolloing out official firmware soon with the fix for all the customers.

     

    Feel free to reach us if you have any further questions/clarification

     

    Thanks again

    Raghu

9 Replies

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert

    Hi Ian Mitchell

     

    We may need your AP configurations and detailed logs. I will PM you

     

    Thanks

    Raghu

     

    • Automan's avatar
      Automan
      Apprentice

      Log files uploaded and it seems I can get it to crash to order copying a 3Gb file locally using 5G wifi so I have uploaded 2 more logs

       

      Even with the Wifi properties indicating a connection speed of 300Mbs on 2.4Ghz and 650Mbs on 5Ghz one never gets a file copy speed from a local server of 11Mbs (hard wired PC can copy it at 110Mbs)

       

      Wifi LAN card is a Intel AC 7260, Windows 10 64 Bit

       

      • RaghuHR's avatar
        RaghuHR
        NETGEAR Expert

        Hi Ian,

         

        Thanks for sharing additional details. We will go thru the logs and update you. We need your AP configurations to compare logs that you have shared. Please do so. 

         

        Thanks

        Raghu

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