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Forum Discussion

WebPro's avatar
WebPro
Aspirant
Jun 13, 2022

WAC505 regularly losing connection to Insight cloud

The two WAC505 device(s) I have in my office have been losing communication with Insight between 1-4 times a day for the last 2 months. Example of notifications received below.

 

The following device(s) lost communication with the NETGEAR Insight cloud service at approximately 14-Jun-2022 06:33.

 

Severity: Critical

Network Name: mcb2K

Total Devices: 1

 

Details:

Serial Number Device Name Device Model IP Address

4XT178E000C81 North-AP WAC505 192.168.1.16

 

There are no power or network outages occurring that could cause this, therefore what is the issue with the WAC505’s & Insight?

Troubleshooting

6 Replies

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert
    Jun 14, 2022

    Hi WebPro  Please send your network topology and detailed logs ( you can save it from the management page of WAC505 AP GUI).

    Upload all these files into any cloud storage and send me a link to download via PM.

     

    Thanks,

    Raghu

    • WebPro's avatar
      WebPro
      Aspirant
      Jun 14, 2022

      Hi RaghuHR ,

       

      Link with the information I think you requested.

      Retrieved from Insight & R9000 router.

       

       

      • RaghuHR's avatar
        RaghuHR
        NETGEAR Expert
        Jun 15, 2022

        Hi WebPro 

        Looks like the link you have shared to download the log is private. I can not access it.

         

        Thanks,

        Raghu

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