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ngrtrmnm's avatar
ngrtrmnm
Follower
Nov 07, 2020

wac510-pppoe mode keep getting disconnected

i have wac 510 connected to isp thru pppoe..its keep getting disconnected.it has latest firmware too.

 

pl see the below logs..it is India

 

Sat Nov 7 13:07:55 IST 2020 cloudAgent[8537]: Agent : Not a valid event received from cloud..0
Sat Nov 7 13:07:42 IST 2020 dnsmasq-dhcp[18896]: DHCPACK(brvlan1) 192.168.0.210 02:0f:b5:f3:38:c7
Sat Nov 7 13:07:42 IST 2020 dnsmasq-dhcp[18896]: DHCPREQUEST(brvlan1) 192.168.0.210 02:0f:b5:f3:38:c7
Sat Nov 7 13:07:20 IST 2020 dnsmasq-dhcp[18896]: DHCPACK(brvlan1) 192.168.0.210 02:0f:b5:f3:38:c7
Sat Nov 7 13:07:20 IST 2020 dnsmasq-dhcp[18896]: DHCPREQUEST(brvlan1) 192.168.0.210 02:0f:b5:f3:38:c7
Sat Nov 7 13:06:49 IST 2020 pppd[29018]: Exit.
Sat Nov 7 13:06:49 IST 2020 pppd[29018]: Modem hangup
Sat Nov 7 13:06:49 IST 2020 pppd[29018]: Sent PADT
Sat Nov 7 13:06:49 IST 2020 pppd[29018]: Connection terminated.
Sat Nov 7 13:06:43 IST 2020 dnsmasq[18896]: using nameserver
Sat Nov 7 13:06:43 IST 2020 dnsmasq[18896]: using nameserver
Sat Nov 7 13:06:43 IST 2020 dnsmasq[18896]: reading /etc/resolv.conf
Sat Nov 7 13:06:43 IST 2020 pppd[29018]: Sent 6396522 bytes, received 312700853 bytes.
Sat Nov 7 13:06:43 IST 2020 pppd[29018]: Connect time 30.9 minutes.
Sat Nov 7 13:06:43 IST 2020 pppd[29018]: Serial link appears to be disconnected.
Sat Nov 7 13:06:43 IST 2020 pppd[29018]: No response to 5 echo-requests

 

can someone assist

 

 

2 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Nov 10, 2020

    ngrtrmnm,

     

    Welcome to the community! :) 

     

    Was everything working fine before?  If yes, are there any changes in your network setup or ISP subscription or settings in the WAC510? 

     

    If you will disconnect the WAC510 (router mode) from the modem then connect a PC/laptop directly to the modem, are you able to access the internet just fine? 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert
    Nov 12, 2020

    Hi ngrtrmnm 

     

    1. Are you facing this issue  in  Firmware v9.0.0.21 or v9.1.0.13 ?
    2. After how many days of firmware upgrade are you facing this issue ?
    3. Please download the detailed logs from monitoring page and send me via PM. Google drive you can use.
    4. Is there any change in network has happened after firmware upgrade ? 
    5. Can we look into your setup since you mentioned you are in India?

    Let us know.

     

    Thanks,

    Raghu

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