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Forum Discussion

paulick's avatar
paulick
Aspirant
Jan 20, 2020
Solved

WAC720 web interface mixup after FW update

Hi there,   I tried to install a new WAC720 (from a Box of 3) and tried at first to update the Firmware to the actual level. As known, the default passwort printed on the backside of the box ("pass...
  • paulick's avatar
    paulick
    Jan 20, 2020

    "....or any other browser?"  

    Woha! this was the right hint. Seems to be sticky caches and css debris. Closing and reopening the Firefox didnt help, new tab didnt help, but a test from another computer works.  So the problem is not the firmware update but a dirty cache in my Firefox.

    Problem solved. Thanks.

RaghuHR's avatar
RaghuHR
NETGEAR Expert
Jan 20, 2020
Hi paulick Could you please share the firmware version before you upgrade to 3.9.1.0? Did you entered new password or have you tried to set the new password on the pop-up? Thanks, Raghu
paulick's avatar
paulick
Aspirant
Jan 20, 2020

Hello RaghuHR,

Thank for trying to help. If I remember correctly, this was 3.7.11.  I have set an new customised password accordingly to the new rules. This is the passwort, that the Box now accept. So the dialog should vanish.

 

regards

paulick

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert
    Jan 20, 2020
    Few follow-up questions. • In which firmware default password is modified? • Did the Login after the password change happened smoothly? • List of special characters in the Password? You can PM me. • Does this issue occurred only during the first login experience after Password change, or the user is unable to login always? • Does the scrambled UI is occurring even in the new tab also? or any other browser? Thanks, Raghu
    • paulick's avatar
      paulick
      Aspirant
      Jan 20, 2020

      "....or any other browser?"  

      Woha! this was the right hint. Seems to be sticky caches and css debris. Closing and reopening the Firefox didnt help, new tab didnt help, but a test from another computer works.  So the problem is not the firmware update but a dirty cache in my Firefox.

      Problem solved. Thanks.

      • RaghuHR's avatar
        RaghuHR
        NETGEAR Expert
        Jan 20, 2020

        Glad that it worked on different browser. Please close this thread marking this as äccept as solution.

         

        Have a good day!

        Raghu

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