NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PhilBest313's avatar
PhilBest313
Aspirant
Jul 02, 2024

WAX Speeds too slow

Approximately 12 months ago, I purchased the GS108PE-300AUS as well as 4 WAX214 access points.

The system as a whole works very well, however I have been experiencing very slow data rates when connected via the WAX214.

Being an electrical engineer, I tried every possible test and each time the outcome was the same.

1. The GS108PE is located approximately 40metres from my desk.

2. The same Cat-6 Ethernet cable and patch cables and GS108PE POE port 4 was used for the each test.

3. When I connect the laptop to the patch cable, it connects directly in Ethernet mode to the GS108PE Port 4 with speeds 270mbps down & 18mbps up .

4. When I connect the WAX to the same cable and wait for it to handshake, I only get 40mbps down & 18mpbs up.

5. At other times the WAX download is much slower, around 20mbps or less.

6. I searched for firmware updates and did this for the GS108PE, however there was nothing available for the WAX.

7. My Conclusion: The WAX design speed is unchanged or slower and because there is no firmware update, the WAX internal design is greatly flawed.

- Philip Best Electrical Engineer, Brisbane Australia.

6 Replies

  • NETGEAR WAX Published Speed Specification lists 600MBps at 2.5GHz and 1200MBps at 5GHz.

    Our Ookla Speedtest to different speed-test access points, shows a speed between the WAX and NETGEAR switch GS108PE-300AUS (firmware updated) is only 44Mbps download ans 12Mbps upload.

    Please help us find a solution to this low speed problem ASAP.

    • Nivedita's avatar
      Nivedita
      NETGEAR Expert

      Could you please let us know the model and FW version details, AP configurations, topology, connected clients details. 

      • PhilBest313's avatar
        PhilBest313
        Aspirant

        GS108PE-300AUS S/N 5E56175000019 Product GS108PEv3 Bootloader V2.06.03 Firmware V2.06.14EN

        DHCP Enabled IP Address 192.168.20.23 Subnet mask 255.255.255.0 Gateway 192.168.20.1

        Purchased 2023-01-15

         

        WAX214 WiFi 6 AX1800 PoE Access Point Firmware is factory as no new firmware is available for this product.

        Purchased 2023-01-15

        Serial numbers on boxes 6K51132R00641  6K51132W00646  6K52172E0000C 6k52172L0003C

        Note: We have a total of 4 WAX214's

         

        WAX Login information: WAX214 - AX1800 WiFi 6 Dual Band PoE Wireless Access Point

        Ap Name NETGEARB0CD4D Firmware Device Version 1.0 Management VLAN ID Untagged LAN Speed 1Gbps

        Firmware version 2.1.1.3

        device version 1.0

        Last Firmware availability Check Tue Jul 2 11:14:09 STD 2024

        New Firmware Version [blank]

        release date [blank]

         

         

         

    • BrianL's avatar
      BrianL
      NETGEAR Moderator

      Hi PhilBest313,

       

      Welcome to the Community!

       

      You may also want to share the WiFi Clients specs and if the issue is being experienced in both 2.4GHz and 5GHz frequencies.

       

       

      Kind regards,

       

      BrianL

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More