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RN7's avatar
RN7
Aspirant
Mar 10, 2023

Wax610 5ghz not working on certain devices. Specially on my S22 ultra.

MY 5ghz is not working in my s22 ultra. it works with other routers with 5ghz. on the other hand my iphones work perfectly with my AP's 5ghz. how to solve the issue?

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Do other devices see the WAX's 5ghz?
    Just not the S22?

    • abacqdghfth's avatar
      abacqdghfth
      Guide

      Hello,

       

      Can you please share few more details

       

      1) SSID Security configurations :  WAP2-PSK or WPA3-PSK or WPA2/WPA3 Mixed mode ? 

      2) Is 802.11w (PMF) enabled or optional ? 

      3) what is radio mode set ?

       

      or you  you send just us the techsupport log file and enable diagnostic (SD .   It will help us.

       

       

       

       

      • RN7's avatar
        RN7
        Aspirant

        SSID Security configurations :  WAP2-PSK 

        2) Is 802.11w (PMF): Disabled

        3) what is radio mode set?:  11ax

    • RN7's avatar
      RN7
      Aspirant

      Yes. Other devices see AP's 5Ghz. for example, my laptop, iphone 14 pro max. 

  • NiveditaP's avatar
    NiveditaP
    NETGEAR Employee Retired

    Hello RN7 

     

    You can change settings of phones wifi from 2.4ghz to 5ghz and try again.

     

    Have a lovely day, 
    Nivedita Pa
    Netgear Team 
      

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