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Forum Discussion
Solved
WAX610
I've got a WAX610 with firmware version 9.6.2.6. I have multiple SSID's configured and with one of these SSID's I have enabled a WiFi activity schedule. When the WiFi activity schedule triggers on or...
I am adding this information in case anyone else experiences this issue and wants a possible solution.
The root cause of my issue was that the beacon frequency changes when transitioning to more than 4 active SSIDs or transitioning to less than 5 active SSIDs as this causes all SSIDs to restart, hence the disconnection I was experiencing. As I had one of 5 SSIDs on a schedule, I was getting a disconnection whenever the scheduled time to activate the 5th SSID was enabled or disabled for this reason.
My solution was to add a 6th SSID (have left it hidden at the moment) so that when my SSID on a schedule is enabled or disabled, the total number of active SSIDs never goes below 4, which seems to have resolved my issue.
Thank you DaneA for following up on this issue with Netgear support.
Was the WiFi activity schedule working before on your WAX610?
When the wireless clients gets disconnected from other SSIDs when the WiFi activity schedule on a certain SSID triggers on/off, does the wireless clients remains disconnected or reconnects to their respective SSIDs?
Does same issue occur if you set a WiFi activity schedule on other SSIDs?
Regards,
DaneA
NETGEAR Community Team
Since the issue occurs on SSIDs 3 and 4, are the SSIDs 3 and 4 on the same VLAN?
Regards,
DaneA
NETGEAR Community Team
I can be connected to SSID 1 or 2, for example, and if a schedule to turn off or on activates on SSID 3 or 4, there is a disconnection. All these SSIDs are currently on the same VLAN. It is almost like the schedule to turn on or off an SSID causes the entire AP to restart.
Thanks for the follow-up DaneA
I got an update from the higher tier of NETGEAR Support that this problem is under investigation and a fix is currently being worked on. There is no ETA yet on the fix. Please wait for further update.
Regards,
DaneA
NETGEAR Community Team
Just an update on this. I got an update from the higher tier of NETGEAR Support that the latest WAX610 firmware which is v9.6.3.2 should resolve the issue.
I suggest you to upgrade the firmware of your WAX610 to firmware v9.6.3.2 then observe if the same problem will occur. You can download firmware v9.6.3.2 here.
Regards,
DaneA
NETGEAR Community Team
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