WAX630E frequent disconnection

Question

I have 7 WAX630E in a network connected to a GC752XP managed switch. This is behind a firewall device that provides the DHCP, and it connects to my WAN connection (a local fiber broadband company).

Two of the devices disconnect regularly, like every 15 or 30 min. They stay disconnected and are unresponsive, and the clients connected to the APs during this period are not functioning.

schumaku · Answer

Check the Monitoring -&gt; Logs for the time window in question.
&nbsp;
Post the last 30 minutes ir the like if you can't figure out.
&nbsp;
Consider to Download the Detailed Logs, and post to a cloud system. File a support request and add a link to the support request.

jeffdlee95 · Answer

Thank you, I downloaded the log file (it was emailed to me).

I am going crazy here with insight showing the WAPs intermittently down, for no reason. All of them at the same time. I started from scratch with the most basic setup so I really don't know what is going on.

When I write to Netgear support, it is a little frustrating when they ask for the log files when obviously I cannot do that when the particular WAP is down. Do I have to power cycle and then in that moment when it is up again, go into the insight app and download the log file?

schumaku · Answer

jeffdlee95&nbsp;wrote:
I am going crazy here with insight showing the WAPs intermittently down, for no reason. All of them at the same time.

&nbsp;
jeffdlee95&nbsp;wrote:
Two of the devices disconnect regularly, like every 15 or 30 min. They stay disconnected and are unresponsive, and the clients connected to the APs during this period are not functioning.

Appears you try to fight two different problems. Compare quotes above my friend.

jeffdlee95&nbsp;wrote:
When I write to Netgear support, it is a little frustrating when they ask for the log files when obviously I cannot do that when the particular WAP is down. Do I have to power cycle and then in that moment when it is up again, go into the insight app and download the log file?

Should any device become unresponsive, there isn't much information available following a restart.
&nbsp;
For these rare cases - manufacturer independent issues commonly - I'm operating a syslog server and review the logs from there.&nbsp;

jeffdlee95 · Answer

Thank you for your repl&nbsp;I am outfitting a 8,500 square foot building and a 1,000 square foot building elsewhere on the property.&nbsp;I procured 7 WAX630E access points to replace prior Netgear access points from 10 years ago. This is to get the newer 802.11 standards and to consolidate the network.&nbsp;Basically I have scoured through this community site for the WAX630 and Insight. I factory reset all the WAPs, and removed the location in insight and set up a new location. Absolutely nothing is connected to this network, except for the WAPs and a new model Netgear unmanaged POE++ switch, connected to my WAN connection behind a Firewalla brand firewall.&nbsp;I tried connecting only 4 of the WAPs, and same issues described above.&nbsp;There are four SSIDs, set up.&nbsp;&nbsp;The issues are BOTH (thank you for pointing out but these posts are not meant to be semantics).&nbsp;&nbsp;1. Netgear insight repeatedly shows the WAP as disconnected.2. Sometimes simultaneously and sometimes NOT (where the Insight shows the WAP as connected), various wifi clients are non responsive and when they are attempted to reconnect to the relevant SSID there is "no internet connection.". The DHCP address is still extant, but the client cannot access the internet (e.g. browser or any basic functions don't work).&nbsp;&nbsp;As I write this, I have brought things down to 1 WAP, in it's own location, nothing else provisioned.I have set up the 4 SSIDs but 3 of them are only on the 2.4g and 1 of them is also on 5g and 6g.&nbsp;&nbsp;&nbsp;&nbsp;

BasuKhodanapur · Answer

Hi&nbsp;jeffdlee95&nbsp;,&nbsp;Could you please DM me serial no of the issue AP and inssight account details, Password is not required.Will check internally and update you the observations.&nbsp;Thanks,Basavaraj

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WAX630E frequent disconnection

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