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MAA's avatar
MAA
Aspirant
Dec 06, 2016
Solved

Wifi problem

Dears,

We are facing a problem with Access point Wifi, when we turning the Acess on after we connect it to the laptop, the Wifi led still turn off.

We made reset for the Access device many times and the problem is still.

And the power led flashing yellow even when we made reset.

 

Please advice.

Thanks

  • MAA,

     

    We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance.  

     

    If ever your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

     


    Regards,

     

    DaneA

    NETGEAR Community Team

10 Replies

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert

    Could you please share model of the AP & firmware version that you are using?

    Is this issue happend first time?

    How is your AP powered up ? Is it via PoE switch or power cord?

    Thanks

    Raghu

     

    • MAA's avatar
      MAA
      Aspirant

      Thank you for your response,

      For the model (WNAP320) and for the firmware we are not sure because when we assigned an IP for the Ap, we cannot access to the AP so we are unable to check the version of firmware (default version).

      Yes, its first time happened.

      We already connect it via Poe and power cord.

      Notes: all devices are brand new and we are trying to configure and install them

       

      The led status of AP power blinking yellow and other are green and for wifi is off

       

      Regards

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