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Forum Discussion
Can't figure out how to change my subscription to the Basic Plan for 3 WAC510 APs
I participated in the short Insight Premium trial, which has now expired. My plan now was to subscribe to the Basic plan for my three WAC510s. But I can't figure out how to change my subscription t...
Hi coljediv,
Since you were able to use the Premium Trial on all 3 WAC510, it seemed that your account got locked because the Premium Trial has expired. Kindly try to remove 1 of the 3 WAC510 from your Insight account.
Kindly access and read the articles below:
Why is my Insight account locked and how can I unlock it?
How do I remove a device from my Insight account?
Insight Basic comes with two free device credits, which means that you can manage up to two devices with the Insight mobile app for free. You will need to purchase an additional Insight Basic subscription for each additional device when you add it to your Insight account. Check the article below:
What are Insight device credits and how can I buy more?
Regards,
DaneA
NETGEAR Community Team
It should not be required to remove managed devices from Insight as long as there is no other active Insight subscription, any Insight Basic or Insight Premium subscription must be available to the customer account - not just the Premium options (monthly/annual per device).
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