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Sololion's avatar
Sololion
Aspirant
Jan 22, 2024

Failed to Activate Captive Portal in Netgear Insight

I am setting a WiFi network with organization-wide SSID enabled.

 

When I try to enable the Captive Portal, an error message "Only alphanumeric characters and special characters !"#$%&'()*+,-.\/:;<=>?@[]^_`{|}~ are allowed", no matter what characters I input in the Redirect URL field. 

 

 

I have tried to input "http://www.netgear.com" with the same error message display. May I enquire if I have set anything wrongly?

 

Many thanks,

Sololion

 

#Insight_Pro

11 Replies

  • BrianL's avatar
    BrianL
    NETGEAR Moderator

    Hi Sololion,

     

    This is the first time seeing this problem, can you reattach the picture or try to reconfigure it all over again by following the steps from this article and video guide?

     

     

    Kind regards,

     

     

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    This message looks more like an input check for the SSID, the wireless name than related to the captive portal URL. Any strange wireless name in place?

  • BrianL's avatar
    BrianL
    NETGEAR Moderator

    Hi Sololion,

     

    Does the same error pop up when you try to enable the said feature on another SSID? Maybe try making a test one and see if the same issue persists.

     

     

    Kind regards,

    • Sololion's avatar
      Sololion
      Aspirant

      Many thanks for all the suggestions.

      I have set another SSID for using the basic captive portal, and the same error message comes out. 

      No special characters were used in the SSID.

       

      I have also attached the screen shot in this post. 

      • Sololion's avatar
        Sololion
        Aspirant

        With further testing, the captive portal setup completes with no error message if no EULA is included. In fact, my original EULA does not include any special character, and within 1000 character limit. Seems I have to give up this at the moment.

  • BrianL's avatar
    BrianL
    NETGEAR Moderator

    Hi Sololion,

     

    I have encountered the same when I tried to test it. I will check with our Insight team regarding this and in the meantime, kindly submit an Idea (Feature Request) here.

     

     

    Kind regards,

    • Sololion's avatar
      Sololion
      Aspirant

      Hi BrianL 

       

      Really appreciate for your help. I have summited an Idea (Feature Request) as suggested.

      • BrianL's avatar
        BrianL
        NETGEAR Moderator

        Hi Sololion,

         

        Great then! You may also want to contact our support team and report this issue that we both encountered. 

         

         

        Kind regards,

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