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I cancelled the entire subscription. However, I was billed the next month..
Yeah I couldn't see anywhere to reduce the number of device licenses so I cancelled the entire subscription. However I was billed the next month ANYWAY! So now the app says that my subscription is ca...
Thanks for the replies. I guess the online chat is staffed for California hours, it is almost midnight for me. I have a support case now, number 29923530. I cancelled the premium monthly subscription several days before the end of the term, yet it automatically renewed anyway. It isn`t a lot of money, but I don`t want it to carry on forever.
I checked with NETGEAR Support about your case # 29923530 and found out that a follow-up e-mail has been sent to you by the support expert handling your case. Kindly respond to it as soon as possible.
Regards,
DaneA
NETGEAR Community Team
I appreciate that they are busy but they aren’t listening. I keep getting asked exactly when I cancelled to make sure that it was less than 3 days after the renewal. I cancelled BEFORE the renewal and it renewed anyway. So no they will not see that I cancelled in the first 3 days of the next month.
As an update, here is a screenshot of my subscription status as of today 19 April. You can see that it was cancelled before 27 March, however I have 3 device credits paid for and available in April.
OK, so the 27th has come and gone again. I did get a refund of my $4 for last month. However, I still have 3 device credits and I have received a receipt for this month`s renewal. OK, the receipt is for $0 but still. Now that I am making progress on being able to actually use the cloud I plan to renew my subscription so I won`t be able to test this issue again next month.
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