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Forum Discussion

treezo's avatar
treezo
Aspirant
Sep 14, 2017
Solved

Invalid Email Adress when trying to log in

Creating an Account through Insight App is not possible as it permanently says "Invalid Email adress", no matter which adress I use (all ending with .de). Then I successfully created an account on my.netgear.com
Now, when I am trying to login through the app, it still shows "Invalid Email Adress". So I can't login, although the adress is valid. I confirmed this several times. Is this a bug?

Insight App V. 2.60 on iOS 10.3.3

Any ideas?

  • treezo's avatar
    treezo
    Sep 19, 2017

    In the meantime a realized that autofill on iOS's keyboard adds a space after the adress and this will produce the error. Eiter no autofill or manually delete the added space and it works.

2 Replies

  • Retired_Member's avatar
    Retired_Member
    Sep 15, 2017

    Hi treezo,

     

    Welcome to the community!

     

    I have tested creating a new account with email ID ending with .de and I was able to create multiple accounts with no issues. This was done using iOS 10.3.3 and IM app version 2.60 and also on Android 7.0 with IM version 2.60. I cannot reproduce the issue you describe.

     

    Can you send me a PM with one of the email ID's that gives you the error so we can check it further?

     

    Regards

    DavidGo

    • treezo's avatar
      treezo
      Aspirant
      Sep 19, 2017

      In the meantime a realized that autofill on iOS's keyboard adds a space after the adress and this will produce the error. Eiter no autofill or manually delete the added space and it works.

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