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Forum Discussion
ORBI app defaults to Netgear Insight, won't recognize my ORBI
Several months ago, while doing an App update, the ORBI app updated. It shows as it should the ORBI logo on the APP icon, however once I log in, it takes me into Netgear insight and tells me my ORBI is unsupported. (The app had always supported my system previously). I have removed the APP, restarted my phone to clear any cache, reset network settings (*just in case) and it continues to bring me to Insight which of no help. Since my ORBI is working fine, not a huge deal other than I can't control and view the system any longer. Any suggestions for how to fix?
3 Replies
Your Orbi system is a consumer Orbi like the tagged RBR50 router and RBS50 satellites, or the current Orbi WiFi 6 Series 7 or 8 systems (all these continue to be supported by the Orbi App) or do we talk of an Orbi Pro (router: SRR60, satellite SRS60) or Orbi Pro AX (router SXR80, satellite SXS60, ...)?
The Orbi Pros were never intended to be used with the Orbi App, this was more an unintended side-effect.
Its a RBR50, the tag for the label I must have accepted without fully checfking options, I asked for ORBI, guess it stuck Orbi Pro.
Can't see any reason why the standard Orbi should not be accepted by the Orbi App. We better ask a modeator to move this thread to the classic Orbi community section. DaneA please.
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