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I cancelled the entire subscription. However, I was billed the next month..
Yeah I couldn't see anywhere to reduce the number of device licenses so I cancelled the entire subscription. However I was billed the next month ANYWAY! So now the app says that my subscription is ca...
As an update, here is a screenshot of my subscription status as of today 19 April. You can see that it was cancelled before 27 March, however I have 3 device credits paid for and available in April.
OK, so the 27th has come and gone again. I did get a refund of my $4 for last month. However, I still have 3 device credits and I have received a receipt for this month`s renewal. OK, the receipt is for $0 but still. Now that I am making progress on being able to actually use the cloud I plan to renew my subscription so I won`t be able to test this issue again next month.
- I hope your issue was resolved. Please Private message me or Derrick if it has not.
Hi Theolodian,
I hope you have renewed the subscription as you mentioned in your previous comments.
Can you please let us know whether the subscription are properly getting auto-renewed and you are able to access the account and manage devices without any problem?
I received an explanation for the zero invoice, so that is fine. I did not get another charge or zero invoice the next month so that is also fine. The improper billing seems to have been a one-off issue.
I have not renewed my subscription or done any more on the cloud/app recently. I expect to get back to that relatively soon. I am managing my Insight switches with the local GUI, however I plan to try managing the WAC510 units with the cloud/app.
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