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Forum Discussion
Unable to disable auto-renew – billing issue – support ticket open since Feb 20
Hello, I am experiencing an issue with my Insight subscription. When I try to disable Auto-Renew in the subscription billing page, the system confirms the change, but after refreshing the page the ...
You'll need to phone or chat contact NG enterprise support and get there help.
https://www.netgear.com/support/enterprise
Good Luck.
Thank you for your suggestion.
I already opened a support ticket on February 20, but the case is still marked as "In Progress" and I have not received any response.
The issue is that auto-renew cannot be disabled in the Insight subscription page and the setting returns to ON after confirmation. Because of this I cannot remove my credit card.
Could a Netgear moderator please help escalate this ticket to the billing team?
Thank you.
You might respond back to the case# thru that path to see if someone can update with something.
@NetgearTeam
I did it again (20/02/2026, 01/03/2026,06/03/2026)
I am posting here in the community hoping that someone from the Netgear team might be able to help move the ticket forward, since I have not received any response yet.
Thank you very much for any assistance. Here a screenshot
https://drive.google.com/file/d/1LtJcpKls_Nsxr_Z1dpwjKg1f8cDUkcyo/view?usp=sharing
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