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Forum Discussion
Unable to disable auto-renew – billing issue – support ticket open since Feb 20
Hello, I am experiencing an issue with my Insight subscription. When I try to disable Auto-Renew in the subscription billing page, the system confirms the change, but after refreshing the page the ...
Thank you for your suggestion.
I already opened a support ticket on February 20, but the case is still marked as "In Progress" and I have not received any response.
The issue is that auto-renew cannot be disabled in the Insight subscription page and the setting returns to ON after confirmation. Because of this I cannot remove my credit card.
Could a Netgear moderator please help escalate this ticket to the billing team?
Thank you.
You might respond back to the case# thru that path to see if someone can update with something.
@NetgearTeam
I did it again (20/02/2026, 01/03/2026,06/03/2026)
I am posting here in the community hoping that someone from the Netgear team might be able to help move the ticket forward, since I have not received any response yet.
Thank you very much for any assistance. Here a screenshot
https://drive.google.com/file/d/1LtJcpKls_Nsxr_Z1dpwjKg1f8cDUkcyo/view?usp=sharing
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