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Forum Discussion
3.2.1.102 Firmware Update Failing Via Insight App
I attempted to update my Orbi Pro 6 environment (1 SXR80 Router + 2 Satellites) from 3.2.0.108 to 3.2.1.102 using the Insight app and it almost immediately failed with error The device configuration has failed. My router never went offline, etc so I don't think the installation started. I updated to the .108 release using the Insight app, which was first update I had after setting things up and it worked fine. I tried the update a 2nd time after rebooting router and failed again as well. Has anyone else had any issues updating to this release? I'm hesitant to try updating via web GUI at this point.
Thanks,
Bill
8 Replies
- I did the update this morning to 3.2.1.102, and I am down with no access to the device because I am remote to the network. If I have someone restart it, then will it fix the issue?
My update immediately failed and don't think it got far as I never lost Internet access nor access to the router. That said, I had to restart the router to make a second attempt at the update with the same result. I've since provided support the log info they requested and waiting for feedback on next steps.
As for next steps, if the device if not accessible remotely for you, restarting locally should in theory help unless the update bricked your device
- Bill,
My Insite app and insite web portal on pc updating of firmware both failed because I had a schedule for automatic updates each night - I wanted it “now” because I had issues.
The web portal by entering the IP address of router showed “no updates available.” Why I still have not figured out. But, I set the auto firmware schedule here, so I deselected the schedule here. Then went back to pc Insight portal to update firmware and it worked. If I remember correctly I updated the satellites first, then the router.
Good luck. Insight, both app and pc portal, is a “cute” work in progress but not yet very powerful or helpful.
JohnOnly way I could update firmware was with browser access and using manual update of the satellites and router. Insight IOS app did not work. First download and unzip files then install. I updated satellites first, the router.
I have a feeling I may end up trying to do the update via the Web GUI but have been holding off since support has been actively working with me the past few weeks and want to see things through with them.
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