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Forum Discussion
Orbi app cannot connect to Orbi router
Model SRR60
IOS version: 14.3
App version: 2.7.6.3
Router firmware version: 2.6.0.108
My ORBI app cannot connect to my ORBI router. As suggested in other threads, I have deleted any nighthawk/netgear apps. I have given local network access to the app. I have even reinstalled the router. Just tired and out of options. Any recommendation will be helpful.
a) I have uninstalled and installed orbi app.
b) I have tried 3 IOS devices, all give the same problem.
15 Replies
- I am having same issue. Have enabled local network on app. Can only login via web page. Very frustrating.
Netgear folks, we really need help here. It is very painful to see to be not bable to use $400 hardware.
I have the same issue. I have done all the recommended steps and nothing works. I have even deleted and reinstalled the app. Nothing works. The problem started when I updated the Firmware to V2.6.0.108. I can however access the router through the web with no problem.
Model SRR60
IOS version: 14.3
App version: 2.7.6.3
Router firmware version: 2.6.0.108
Andriod 11
App version: 2.8.0.1.1395
SRR60 FW V2.6.0.108
Same problem here. No contact with the router via the app even though access via web works. Started after I installd router firmware version 2.8.0.108. This seems to be happening to a lot of users, so a quick resolution from Netgear would be nice.
- SRR60
Firmware: 2.6.0.108
IOS:14.3
Same issue here with this update. Lost connection to the Orbi app. Have viewed all forums for a fix and tried them.
I gave up, I resorted to going back to the previous firmware to have the app function. My satellite is still on the new firmware but the router has been downgrade back to 2.5.5.100
I cringe and hesitate every time a new firmware comes out, it’s not normal when you pay for an expensive hardware to have to worry about this. I think it is because they want to force us to pay for Insight now. Why else no communication and that this happen as soon as we all upgraded to 2.6.0.108.
So anyone who doesn't believe it is time to step on tech companies, needs their head examined.
- Has anyone updated the IOS Netgear Orbi App to 2.8.0.15 and tried updating the new firmware to 2.6.0.108? I’m curious if the new app update will fix the issue with the firmware update.
- Yes, I have but that update does not resolve the problem.
- This has been frustrating me for weeks and I finally got it o work. I did not have Netgear armor activated (bit defender) so I reinstalled that app. At first it was not connecting, 2 access points were available and it was auto-connecting to the one just listed as “armor”. I manually switched it to “Netgear armor” and it connected right away.
Then I went back into the Orbi app and it finally worked:)
Good luck!- * Forgot to say (though I doubt this had anything to do with it) the only other setting I fiddled with prior to the Orbi app being able to connect to router again was on my iPhone, under date/time. There is is something called “24 hr time” that I enabled. Then I turned on Armor and it worked. Thought it may be worth mentioning because because I had issues with my Blink cameras being able to go on “live” view. After I checked the Orbi app and it was working, I went into the Blink app and the live view was working as well. Hope that helps!
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