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Forum Discussion
ORBI PRO first install - does not work - incredible lack of support
I bought an Orbi Pro 9 months ago because there was an offer on Amazon and I was buying a new home. Just in these days I am finally in my new home, and now trying to setup the Orbi.
The 2 satellite are already mounted by the electricians high in the walls, they have current and are connected via cables and switches to my primary router, TIM internet provider in italy.
Now I am trying to setup the Orbi Router.
I am using my smartphone Galaxy S21 and the ORBI APP.
I follow all of the APP instructions, I am connected to the ORBI66 wifi network, but then I am stuck with the APP that say "orbi not found".
Already granted Wifi control to the orbi app, already tried a reset of the primary router, a reset of the Orbi router, nothing works.
Another attempt, I pick up my iphone and connect it to the ORBI66 wifi network. It ask for the password, I enter the passord on the sticker of the router. Now the iphone try to go to a web page "www.routerlogin.net" but get blocked because it say Cert_Authority_invalid.... I launch safari and enter the url manually, and allow to reach the page. Now I see a Netgear long page with many options, but what is relevant is the part that say "Trying to connect to your control panel ? - You may not be connected to your router's wifi network". That's incredibile, I AM CONNECTED !!!
I want also to point a very bad situation in the support section of the netgear site. There is no way of sending an email, or ask for help, if you don't register the product, and each of my attempts (at least 10) entering my serial number, end up with "unable to complete, try again later"
I bought netgear because I thought it was a serious and reliable brand, but this first impression is a real crap.
Please Help!
Just to complete the situation, the ORBI router is connected to a switch, that is connected to the primary router.
But I do not think THIS is the problem.
Ginosergio
14 Replies
Ciao Ginosergio
Ginosergio wrote:
I bought an Orbi Pro....
The 2 satellite are already mounted by the electricians high in the walls, they have current and are connected via cables and switches to my primary router, TIM internet provider in italy.
Now I am trying to setup the Orbi Router.
...
Just to complete the situation, the ORBI router is connected to a switch, that is connected to the primary router.
But I do not think THIS is the problem.
Afraid, I fear this makes up several issues you are experiencing.
The way I'm reading your installation?
- You have to routers installed on your network
- Somehow the Orbi Pro and the TIM router are interconnected, probably in a wrong way
- The two Orbi Satellites are also connected (wired) to a switch connecting to the TIM router LAN subnet
- Your Orbi Router isn't configured, it's still in router configuration
- It's unclear on what is connected where....
What I would suggest:
- Operate the Orbi Pro system in router mode
- Only connect the Orbi Pro Router WAN/Internet port to the TIM Router LAN (at the cost of dual NAT)
- Connect the Orbi Pro Router LAN Port with your switch
- Connect the two Orbi Pro Satellites on the LAN ports (there are only LAN ports) to your switch
Now you have the chance that things are not interconnected...
Hi Schumaku, thank you for your help.
I attach an image, please confirm that it is what you suggest. I will have problems in moving the satellites but I will try.
First question, what do you mean with "Operate the Orbi Pro system in router mode" ? How ? I can not access any configuration page right now....
Second question: after setting up the system like the picture, I have to connect my PC ethernet port to a LAN port of ORBI Router and try again www.orbilogin.net , I suppose ?
Last: can I try to configure the ORBI Router keeping the satellites OFF ? Or using only one of them ? I suppose they are already paired....
thank you
Ginosergio wrote:
I attach an image, please confirm that it is what you suggest. I will have problems in moving the satellites but I will try.
Yes, this is the idea I had in mind.
Of course, you can also connect the satellites direct to the Router LAN ports direct.
Ginosergio wrote:
First question, what do you mean with "Operate the Orbi Pro system in router mode" ? How ? I can not access any configuration page right now....
Default is router mode, that's ok for the moment.
Ginosergio wrote:
Second question: after setting up the system like the picture, I have to connect my PC ethernet port to a LAN port of ORBI Router and try again www.orbilogin.net , I suppose ?
The Orbi Router WiFi 6 system will assign a LAN IP by DHCP to the PC. Yes, then you should be fine. In case your Web browser does insist for a https connection, you can ignore the expected browser warning. The default certificates can't provide a correct https connection, because these are self-signed. Check the default gateway IP address, so start with http://[ip-address]/
Ginosergio wrote:
Last: can I try to configure the ORBI Router keeping the satellites OFF ? Or using only one of them ? I suppose they are already paired....
Not the hardcore Orbi Pro geek - I expect there is no WIFi wireless pairing required, because of the direct network connection.
If your Orbi Pro WiFi 6 router is connected to another router (here the TIM lan) that is already operating with the 192.168.1.x LAN scheme, the LAN scheme of the Orbi Pro WiFi 6 router is automatically changed to 10.0.0.1, and the DHCP address range is changed to 10.0.0.2–10.0.0.254.
This might require a cold boot of the satellites, the router, and the PC connected.
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