Forum Discussion

Aspirant

Nov 20, 2020

Orbi Pro SRR60 dropping wifi networks

Hi, I'm having issues with my Orbi Pro router running on the latest V2.5.4.104. I don't have any sattelites. The problem is that all wifi networks will drop randomly, causing all devices to disc...

hcegt

Tutor

Nov 26, 2020

We just had the same problem with our Orbi pro system SRR60 and all four Orbi pro SRS60 satellites loosing connection. It appeared this morgning just after yesterday updating to firmware V2.5.4.104

The same happened with the previous firmware update. Incredible if Netgear created the same problem again.

RaghuHR
NETGEAR Expert
Nov 26, 2020
hcegt Please share the debug logs. We will take a look at why you are seeing this issue.
- orbipains
  Aspirant
  Dec 17, 2020
  Please check your PMs, I sent you the debug logs. I hope to get this issue resolved soon.
  - RaghuHR
    NETGEAR Expert
    Dec 21, 2020
    Hi orbipains
    
    Received your logs via PM. That is from Insight. Could you please share the debug logs from Orbi Pro web UI? This will have more details to debug.
    
    Thanks,
    
    Raghu