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cristmo's avatar
cristmo
Aspirant
Oct 27, 2021
Solved

Orbi Pro SRR60 Router - unable to connect to Orbi App

I have the Orbi Pro SRR60 router with two satellites attached.  The netire network is working fine except for 1 thing.  I can't get the Orbi App to recognize my router.  I was able to initially but a firmware upgrade seems to have broken the connection.  

 

I've tried several re-installs with no success.  I do have my modem bridged to the router and I think that may be my issue.  Is there a way to get the Orbi App on my iPhone to connect to the router even if my modem is bridged?  

  • The firmware upgrade did the trick.  As soon as I did that and logged back into the Orbi App, my router and network were immediately recognized and I can manage the network from the App.  THANK YOU!

7 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Orbi Pro systems only support the InSight app. No Orbi app. Orbi app is for Orbi AC and AX systems. 

    Does InSight app connect to your Orbi Pro? 

    • cristmo's avatar
      cristmo
      Aspirant

      That's interesting...the installation was all done via the Orbi app and I have managed my network via the Orbi app previously.  

       

      Am I correct in thinking that I need a paid subscription to utilize the Insight App?   I installed it but it appears I need to purchase access to use the product.

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