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Forum Discussion
Orbi Pro SRR66 Loses Wired Connections & Firmware Update
I am experiencing a great example of the typical problems with Netgear software.
The INSIGHT mobile app says there's a firmware update available for my router, but it also says that the update cannot be applied because Manual Update is turned off.
To turn on Manual Update, you must use the web interface for the router; this switch is found on the Advanced page, Administration, Firmware Update; once there, you must first run a Check for Firmware Update.
But the check says there's no new firmware available for the router; this result grays-out the Disable Automatic Update switch.
So, in summary, INSiGHT says there's a firmware update available, but the router interface says there isn't. Bottom line, I cannot update the router firmware, which is desperately needed becase the router has dropped all my wired connections...but then I don't know if the firmware update will fix this problem or not. Aaaarrrrgggh.
Netgear hardware is the best out there, in my opinion. How wonderful a world it would be if the software that makes it go were of the same quality.
Any thoughts on a workaround (other than waiting until the update is automatically applied, which I am doing as we speak) would be appreciated. Commiseration is also welcome, as would be better quality control for Netgear soft-/firm-ware.
10 Replies
There are to many features, functions, and work-around ideas coming together here.
whartonw wrote:The INSIGHT mobile app says there's a firmware update available for my router, but it also says that the update cannot be applied because Manual Update is turned off.
This is disabled if the Scheduled Update time window is configured on Insight. Don't ask me why - Netgear does have implemented this logic: Schedules Update enabled == Manual Update disabled. I've complained about this odd limitation a long time ago.
whartonw wrote:To turn on Manual Update, you must use the web interface for the router; this switch is found on the Advanced page, Administration, Firmware Update; once there, you must first run a Check for Firmware Update.
No. Correct answer to allow manual update in Insight is above: Disable the Scheduled Update. now you can update from Insight.
Using the local device Web UI is an undesired workaround. This allows Netgear to push different firmware to Insight managed devices than to locally managed devices. And prohibits the user from pushing incompatible firmware versions.
whartonw wrote:But the check says there's no new firmware available for the router; this result grays-out the Disable Automatic Update switch.
This is expected. The update isn't pushed neither to the Netgear download nor the local new firmware check.
whartonw wrote:So, in summary, INSiGHT says there's a firmware update available, but the router interface says there isn't.
Again, this is correct I'm afraid. There is a firmware version released to Insight only.
Confustion is pre-programmed of course - cause is the poor message "update cannot be applied because Manual Update is turned off". correct would be to state "update cannot be applied because Scheduled Update is turned on".
YeZ one of these "minor" changes which would make Insight much more user friendly - thank you for considering again.
schumaku wrote:There are to many features, functions, and work-around ideas coming together here.
whartonw wrote:The INSIGHT mobile app says there's a firmware update available for my router, but it also says that the update cannot be applied because Manual Update is turned off.
This is disabled if the Scheduled Update time window is configured on Insight. Don't ask me why - Netgear does have implemented this logic: Schedules Update enabled == Manual Update disabled. I've complained about this odd limitation a long time ago.
whartonw wrote:To turn on Manual Update, you must use the web interface for the router; this switch is found on the Advanced page, Administration, Firmware Update; once there, you must first run a Check for Firmware Update.
No. Correct answer to allow manual update in Insight is above: Disable the Scheduled Update. now you can update from Insight.
Using the local device Web UI is an undesired workaround. This allows Netgear to push different firmware to Insight managed devices than to locally managed devices. And prohibits the user from pushing incompatible firmware versions.
whartonw wrote:But the check says there's no new firmware available for the router; this result grays-out the Disable Automatic Update switch.
This is expected. The update isn't pushed neither to the Netgear download nor the local new firmware check.
whartonw wrote:So, in summary, INSiGHT says there's a firmware update available, but the router interface says there isn't.
Again, this is correct I'm afraid. There is a firmware version released to Insight only.
Confustion is pre-programmed of course - cause is the poor message "update cannot be applied because Manual Update is turned off". correct would be to state "update cannot be applied because Scheduled Update is turned on".
YeZ one of these "minor" changes which would make Insight much more user friendly - thank you for considering again.
YeZ, Thanks for your reply. I will pursue your suggestions.
As I did not get to pursue any work-arounds yesterday, the update was automatically applied over-night as scheduled (but did not solve the dropped wired connections issue). I was trying to get the update installed ASAP because of all the devices I don't have access to.
Next step, replace the router, I suppose.
Thanks to all for your consideration and suggestions.
Hello,
In regards to the new firmware reported on Insight. What firmware version does it show that is available to download? What firmware version is the SRR60 currently on?
MrJoshW wrote:Hello,
In regards to the new firmware reported on Insight. What firmware version does it show that is available to download? What firmware version is the SRR60 currently on?
Thanks, JoshW, for your reply.
The firmware was 2.4.2.106. The update was applied overnight that night, as scheduled, to 2.6.2.200. This update did not solve the dropped wired connections, however, so I replaced router with a new unit today, which also has no wired connections!
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