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Forum Discussion
ORBI SRR60 Reset Isues
(Posting this in ORBI Pro as asked) We are attempting to provide tech support for a network that was using an ORBI SRR60 as their wireless router. They came to us after an outtage caused their w...
While the SRR60 is not disconnected from the existing network, kindly try again to perform a factory reset again on the SRR60. Afterwards, check if it will boot up just fine. Observe also the behavior LED lights. Check if you will be able to login to its web-GUI.
If ever you're able to access its web-GUI, what is the current firmware version of it?
Let us know your observation.
Regards,
DaneA
NETGEAR Community Team
I have reset the SRR60 multiple times, conencted to the network and disconnected to the network. The few times I can get into the web GUI it is only a partial GUI and does not list the Firmware version.
We also have no means to flash the firmware with a new version as netgear didn't think to give USB access to the device. And with only partial GUI.
And as I said it defaults to Netgear75 as opposed to ORBI93.
This is very much not acting like it is supposed to.
Since you already did a factory reset multiple times and still the same problem, it seems that there is a hardware fault on the device. I suggest you to open a support ticket with NETGEAR Support here at anytime. Let them know the troubleshooting steps you did and the current status of your SRR60. Be sure to upload a soft copy of the Proof of Purchase or Sales Invoice of your SRR60 for warranty verification. If the hardware warranty is still valid, an online replacement will be processed.
Regards,
DaneA
NETGEAR Community Team
Yeah.. I was posting here hoping for a solution because the warranty for the device expired last year....
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