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Orbi pro in access point mode dropping RDP connections
I have just installed an Orbi Pro system in my house. It is configured in access point mode with a Nighthawk R7000 acting as the gateway to the internet. The wifi on the r7000 is turned off. I am u...
So, I opened a support case. I was put on hold while being transfered to Orbi pro support.
After 40 minutes on hold, I started a chat with Amazon support. Chat was online in less than a minute. In about 5 questions the Amazon rep determined the product was defective. In another 2 I had an RMA and UPS pick up to return the product for full refund. At that point, the Orbi pro support answered the line - barely intelligible Indian accent. After ten questions he wants to remote into my network - that security breach isn't happening.
Solution to Orbi Pro problem = return for refund.
Thank you for the feedback. Kindly get the logs of the Orbi Pro devices. Here are the steps below:
1. Make sure that both Orbi Pro router set to Access Point mode is on the latest firmware v2.1.4.16.
2. Access http://IP-address-of-Orbi Pro/debug.htm (example: http://192.168.9.1/debug.htm) then click Start capture first.
3. Be sure to save the logs after the issue occurred.
4. Kindly provide a download link (such as Google Drive or Dropbox link) in order for me to obtain the logs when you reply back.
Regards,
DaneA
NETGEAR Community Team
I do not use dropbox or google drive.
Decided not to be recalcitrant. Here is a google drive link:
https://drive.google.com/file/d/1mVfRtCUgtmX1JdcZGnRFakdh4FjK_JHs/view?usp=sharing
I have already forwarded the debug logs to the higher tier of NETGEAR Support to be analyzed. I will post an update here once I got a feedback.
Regards,
DaneA
NETGEAR Community Team
I got a feedback from the higher tier of NETGEAR Support just a while ago. As per the higher tier of NETGEAR Support, the engineering team tried to replicate your issue but so far have not seen the same issue as yours.
Kindly answer the questions below:
a. What tool did you use to remote control VM/RDP server?
b. How many clients (wired & wireless) in this environment? Kindly enumerate also the OS or iOS version or Android version of the devices. For example: 2 iPhone X with iOS 11.4.1 and 2 PCs wired running Windows 7 Ultimate
c. Kindly provide floor plan. The main purpose of this is to setup similar topology as yours to replicate your concern. Kindly post images or screenshots.
d. What is the speed test result of your laptop/PC when the issue happens? Kindly post screenshots of this.Regards,
DaneA
NETGEAR Community Team
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