NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SRR60 Stopped working
Since the last update I've had two SRR60 routers, on two different sites, simply stop serving clients. The routers each power up but they no longer not poll, light up, to signal that they are working. There is not a single flash of light at any point, even unplugging and re-plugging. All satellites are disconnected. Each router is/was connected to a SINE UPS. Even though they show powered up, I replaced the power cables but it hasn't helped. I used two spares I had on hand to restore service in these areas and the satellites needed to be resync'd so I know the line, the UPS and the satellites are good.
I've reset each device several times. I've noticed that through the LAN port (1-3), even with an assigned IP address (192.168.1.2) I cannot ping the router. When I attempt to ping I get destination host unreachable and an occasional request timed out.
I have at least 10 of these devices (an at least 20 satellites) spread across two campuses. The two routers I have that are dead have me concerned that without explanation these devices are going to start failing without any way to recover them.
Any assistance is appreciated.
4 Replies
So far no real progress was made. And, to make matters worse, a third router has failed. This happening when combined with no clue on how to correct whatever is causing this is very concerning since I've built two campuses WIFI platform on Orbi.
The case opened with NetGear support appears to have stalled. I posted a question yesterday and it has gone unanswered.
I now have three Orbi routers doing the same thing. JOY!
I posted the below to the open case notes. I'm also posting it here hoping to get some degree of answer. I'm thinking this matter goes beyond initial support and is better suited to a more technical tier.
Since I now own three non-working Orbi routers (in less than a month) we decided to open one up, connect a serial to USB adapter, and do some sleuthing.
I'm not competent enough to speak on this myself but, suffice it to say, the issue is in your software and its control of storage.
I'll upload the capture of the session which contains the failure statements once I have it.
Since I now have two additional non-working systems, and was forced into sacrificing one to figure this out for ourselves, it would be nice for NetGear to offer a solution so any future failures can be addressed without taking extreme measures.
Here is the log file. Sorry about the PDF format but your site insists
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
