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iNeeDzv's avatar
iNeeDzv
Aspirant
Feb 28, 2022

SXR30 disconnessioni notturne

Salve, ho un problema, ho acquistato da circa un mese il modello SXR30 con due satelliti, fino a qualche giorno fa tutto è andato bene. Il problema è che da qualche giorno tutte le notti alle 2:00 (sempre alla stessa ora), si disconnettono, il led frontale non è acceso e basta un riavvio per riportare tutto alla normalità, quindi sono costretto a riavviare tutte le mattine. Come posso fare?
Grazie

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    In inglese per favore

     

    Netgear has set up a community forum specifically for the Orbi Pro products. Most of the people who watch that forum are more likely to have experience with Orbi Pro (SR and SX Series) products. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/bd-p/en-business-pro-wifi


    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you.

    • iNeeDzv's avatar
      iNeeDzv
      Aspirant
      Ok sorry, English:
      Hi, I have a problem, I bought the SXR30 model with two satellites for about a month, until a few days ago everything went well. The problem is that for a few days every night at 2:00 AM (always at the same time), they disconnect, the front LED is not on and a restart is enough to bring everything back to normal, so I am forced to restart every morning. How can I do?
      Thank you
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        What FW version is loaded on the system.

        What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


        The front LED should remain OFF when normally working. 

         

        What is the size of your home? Sq Ft?
        What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
        https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

         

        What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
        Any Wifi Neighbors near by? If so, how many?

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