SXR30 on Insight portal

I have a new Orbi SXR30 that I'm trying to get registered to the Insight portal.  I have it in my portal, correct serial number, MAC, etc.  However, the portal continues to tell me that the status is "Waiting for first connect".  It never actually comes online as far as the portal can tell.  However . . .

The device is online.  In fact, the logs tell me that the device is successfully contacting Insight.  Here's what I see there I'm reversing the order to read top to bottom instead of bottom to top the way the raw logs read:

[Insight] insight-brokerd was initialized.  Start the main loop.

[Insight] Need to request device token. is_registered = 0, is_claimed = 0, is_token_empty = 1

[Insight] Register the device and send request to get device token.

[Insight] Boot API request:  <removed the serial / mac / identifiable info> "deviceType":"ORBI","fwVersion":"4.2.0.122",sendPendingC

[Insight] Devices is not claimed on Insight cloud (1005).

Would love to know what I'm doing wrong here.  Thanks!