SXR30 Satellite weridness

Question

I was only able to get my SXR30 to sync for the first few weeks after purchase (more than a year ago). By now, at the very least, the firmware is not the same as the router. Anyways, I decided to give it another go, and figured the best place to start was updating the satellite firmware.

I connected the satellite to the router via wired backhaul, then connected my macbook to the satellite via wire, and got web access, so it was at least acting as a switch. As a lark, I tired pressing the sync buttons to see if it would work... no dice, magenta light on the satellite. Insight page doesn't pop up the satellite as a device.

Here's the weird part: if I disconnect the wired backhaul, the macbook (wired to satellite) still gets internet --- I'm using it to write this message right now. Wifi and all other network interfaces disabled. And if I go to "Devices" in the insight app, and subset by "Wired" connections, the port by which my macbook is connected shows as "N/A".

Any explanation? (Or tips on how to get the satellite to sync?)

CrimpOn · Answer

In addition to the Insight App, the SXR router includes the typical Orbi web interface.
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Perhaps it would be helpful to open the web interface and display the Attached Devices information.
https://www.downloads.netgear.com/files/GDC/SXK30/SXK30_UM_EN.pdf
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There is also a Firmware Update page that might display the current version of firmware on the satellite.
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abutlermd · Answer

I was unable to figure out the firmware version of the satellite, but I did see something else weird. On the web interface home page, it lists the number of satellites as "1", but under VLan/Bridge settings, it says "No Satellite". And the satellite is listed under "attached devices" but with status "N/A". (Mind you, I write all this while connected to the router only via wifi backhaul -- the only wired connection is my macbook to the satellite).