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Forum Discussion
SXR80 Internet Dropping from some devices
Hey Everyone, I have an SXR80 and 2 satellites. Everything works great and I get reliable connection all over my house. However, sometimes a few devices won't connect to the internet. Wifi is conne...
jcharnet wrote:
sometimes a few devices won't connect to the internet. Wifi is connected, with a strong signal, but no internet. I have to turn off wifi for that device, and turn it back on. Then it is able to connect to the internet.
It seems that the router is dropping internet connection for some devices.
Thanks for your patience. Could you please describe a typical episode? I'm interested in whether
- sometimes a device is activated
- Perhaps by being turned on
- Perhaps by being "woken up", such as opening the lid of a laptop or opening a cover of a tablet
- and complains of "No Internet" (I would call that won't connect)
Or
- Sometimes a device has been working fine and then, without going to sleep or being something like that, just announces "No Internet". (I would call that "dropping internet connection")
(what's up with the crazy questions?..... well: a story)
Last year I had a bizarre situation with a Lenovo laptop (Windows 10). I would shut the lid when leaving the room - to keep the cat from walking on the keyboard - and the next time I opened the lid, that symbol in the lower right of the screen that is supposed to show the network connection would be some goofy symbol that looked like a globe and things wouldn't work. Web pages wouldn't open. Finally I realized, "No Internet". WFT? Using Wireshark I captured the data packets going between the laptop and router and found that when I opened the lid, the laptop would send a DHCP request, "Give me an IP address". The router would answer, "Use this address". The laptop would say, "Give me an IP address". The router would ..... and so on forever. The router was doing what it was supposed to do. The laptop software was not.
The ONLY way to get an IP was to restart the laptop or open the Network Troubleshooter and the problem would go away.
After some months, one day there was a Windows/Lenovo software update and the problem disappeared.
So... "Can't Connect?" or "Dropping?"
Thanks for this, these are very interesting questions.
I'll give some examples, and you can confirm if they are actually dropping or won't connect.
1. Cell phone (Apple device), browsing the internet normally, and without the phone going to sleep, internet stops working. I see wifi is connected and strong signal. Turn off wifi, and turn it back on, solves the internet connectivity problem.
2. I have a bose portable music device with built in Alexa. Theoretically, it should never sleep from connectivity because it needs to respond do Alexa commands. I often find that it's not connected to the internet, and have to force a disconnect from the wifi and reconnect.
3. I have a MyQ garage door hub. Also should not sleep, because needs to respond to the MyQ app or HomeKit commands. But I find that every now and then, the hub is "non responsive" on the App. I haver to turn off the device, and turn it back on. There's no easy way to disconnect just the network.
I think those are the major use cases that I find internet not working for some devices.
Thanks again,
Joao.
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