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Forum Discussion
Configuration issue detected - device security at risk
My wife & I both have the same brand of Android phones, and I've set up both of us with Armor Security, Bitdefender, etc. My wife's phone is the only one that gets this "Configuration issue detected" "Device security is at risk." message from Orbi, and I get the Orbi notification about her phone at least once per day. I've tried to find solutions for this, and FINALLY think I've found the problem, and it *might* work for laptops, too:
Battery (power) optimization!!!
Under the Apps info listing, for the Armor Security, under Battery, I discovered our phones were NOT set the same for "Use details" and power usage. Mine was set as "Unrestricted" to "Allow this app to use battery in the background without restrictions. This may reduce your batter life." Her phone was set for "Optimized" to "Optimize based on your usage of this app. Recommended for most apps."
I think the battery optimization software was shutting down Armor Security at times, and then AS would start itself back up again -- but that brief shutdown (however long that was, it wasn't for very long!!) was enough to trigger the "Configuration issue detected - device security at risk" notification.
I've now changed her phone's App setting for AS to match mine. I'm thinking this will eliminate the annoyingly-frequent notifications. If it does NOT work, I'll update this post!
Glen
21 Replies
Any luck ?
- Has Netgear come foward with a real solution to this issue?
I have also been seeing these "Configuration issue detected - device security at..." It happens for a couple of devices. But it's a little hard to track which w/o taking screen shots of the pop-up. If you click on the pop-up it brings up the Orbi App and the error is then nowhere to be found under the Security page.
It is very annoying to get security alerts and then no explanation of what the issue is or what can be done to remediate it. C'mon Netgear! What am I paying for?
Agreed!!!!! Can't troubleshoot this "problem" -- can't get rid of the notifications.
<sigh>
Since I can't find a way to update my own post, I'll reply to my own post.
Nope, the actions I described in my earlier post here ... which seemed to have worked for the folks who'd posted about it ... did NOT truly "fix" the problem. Also, my Chromebook doesn't even have the option to change battery settings, as far as I've been able to determine. This same problem notification still crops up now and again, with the result of my treating this as "the little boy who cried wolf" ... and leaves me concerned I'm missing some important issue, or that I will miss something important.
I'm starting to question whether it's worth paying for this Netgear software.
I have a config issue on my computer now cus i did a clean wipe with windows, so i'm deleting every device off of armor, then i hear you can forget the network and put everyone back on your network (allow access, i assume everyone uses at this point, i was the last to know lol!)... and it can possibly work better, but i'm still wondering about all of our raondomized mac's wouldn't that effect it since it grabs the mac id and not the device? BTW on email and phone with them for weeks about armor... no one has an answer to that question at all...
So responding to myself, got a new phone and theres a config error everyday and HAS ANYONE gotten Armor to work on their app? Because I'm still in the dark, just saying i'm protected by armor but that i need an activation code... not possible... don't have one... the app worked perfect for one night. MAYBE because of the config errors on both devices that I have contacted you about, you can work on getting my app up and running since i performed all of the IT work your "pro" support would have. People that buy expensive products are usually not as stupid as you'd assume when it comes to tech. ESP not me and the other person who we are both speaking to ourselves!!!!
there is no answer, they can't even answer it, they can't answer any of my questions and i have paid now for every service they offer... if they use bitdefender, why not go straight to them? If youre not worried about router security (which is ARMOR AND BITDEFENDER for the rest of the devices) go with bitdefender for mobile and comp. they don't support your nighthawk, orbi, etc...