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Forum Discussion

5 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 10, 2019

    Hi mpiekny,

     

    Welcome to the community!

     

    1. Please make sure that you have followed the steps linked below:

     

    https://kb.netgear.com/000038871/

     

    2. What is the firmware version of the router?

    3. Please try using another device if the issue will persist.

    4. You can try re-installing the app.

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jan 14, 2019

      Hi mpiekny,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • mpiekny's avatar
        mpiekny
        Aspirant
        Jan 15, 2019
        No progress, Dexter. Firmware is up to date. Cycling power doesn’t help. Genie and remote control work fine. Need to fix this week or will return. That’ll be the second return. irst time was because Model did not support Circle.