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Forum Discussion

cedarstilts's avatar
cedarstilts
Initiate
Aug 10, 2018

Disney Circle

We have used Disney Circle for quite awhile, but recently we have been unable to connect via the app when not connected to the home WiFi network.  This is quite frustrating when trying to adjust usage when away from home.  We have tried rebooting the router and reinstalling the app, but nothing seems to work.  Any idea why the app would not be able to connect unless on the network it is controlling?

Apps

5 Replies

    • cedarstilts's avatar
      cedarstilts
      Initiate
      Aug 14, 2018

      Thanks for the links Dexter.  FYI, we have Circle through our router, so the steps of resetting the cube and moving the cube would not work for us.  We have also reset the modem, router, and our phones multiple times, to no avail.  I can access the app and it works fine while I am home, but it simply will not connect to Circle while I am away, either on another wifi or via data.  Any other suggestions?

       

      Thanks

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 15, 2018

      Hi cedarstilts,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter
      Community Team

      • dj06482's avatar
        dj06482
        Aspirant
        Jan 05, 2019

        I'm having the same issue, I've been unable to manage Circle remotely for months. I would appreciate some help from the support team, as I feel the product and its features were misrepresented. Right now the Nighthawk app and Circle are not working at all (Circle is unable to connect).

  • Whyde's avatar
    Whyde
    Aspirant
    May 08, 2019

    I have same trouble as some other posts in here, I've reset my router (R6900P) with Circle BUILT IN and while I can see devices, etc it keeps saying "Reconnect Circle" notification, but it won't reconnect.  I've had lots of trouble with Circle built in to this router and I'm not too pleased with how it's performed this past year.  I did firmware updates today as well just in case that was an issue.  I've had such trouble getting my Netgear router setup properly, account passwords fixed, I don't know why so many glitches between the Nighthawk app, the online access, the Circle app.  Very frustrating as much as I've always liked Netgear.

     

    THanks for any help you might provide.